[irvengriffinco]

I have a laptop from my granddaughter and the hard drive has failed, and I have bought a new SSD to replace it but cannot get the operating system to load onto it. It is an HP Pro book Model 4540s, I would appreciate some help.

 

[Corday]

Laptop harware specs and new SSD make, model? OS?

 

[irvengriffinco]

windows 10 64, 256GB SSD SATA III 3 2.5" Solid State Drive SSD For HP ProBook 4540s SanDisk, HP Pro Book Model 4540s

 

[irvengriffinco]

 

[spunk.funk]

How are you trying to load the Windows OS onto the new SSD?
Start the laptop and press F10 continuously to enter Setup (Bios)
Under System Information, scroll to the bottom and it should list the SSD drive. If not, it is not plugged in correctly or it is bad.
Under the Boot tab, it should be set to UEFI Bios, you can add Legacy/CSM boot too if you like.
On another online computer, you should have downloaded the Windows 10 ISO image and burned it to a Flash Drive with the Media Creation Tool on that same page.
Insert the USB Flash Drive Windows installer into the troubled laptop and Start the laptop Pressing F9 repeatedly. Select the Flash Drive as the Boot Device.
In the Windows Installer, select your Language, then Custom Install. In Where Would You Like to install Windows? the SSD drive should be listed, if not check that the drive is recognized in the Bios.
With the drive recognized, if there are any partitions on it, Delete them all until the Whole Disk is Unallocated Space, then press Next. Windows will create partitions and format them during the install.

 

[irvengriffinco]

I want to thank you for your help, But I do not find the hard drive in the system information, I have took

pictures of what I see

 

[irvengriffinco]

And the other thing I have already downloaded the image of windows 10 to a flash drive and when I went to the boot menu it does not show a flash drive, Then I downloaded it again to a cd.

 

[spunk.funk]

You did not burn the Flash Drive correctly if it's not showing as a boot device.
If you have the Windows installer burned to a DVD, you choose Optical Drive as the Boot Device.

 

[irvengriffinco]

I took a picture of the bottom of the system information

 

[irvengriffinco]

I installed the DVDs into the laptop and it did not install I waited for 6 hours

 

[irvengriffinco]

How do I prepare the SSD for installing

 

[spunk.funk]

First in the Bios, under Configuration see if the SSD is listed. Also check under the Boot Tab. Under UEFI Bios it should list Windows Boot Manager with the sub heading of your SSD, If not, it is not plugged in or it is bad, try the drive on another computer.
How did you burn the DVD? Are you using a DVD-+R or are you using an RW disc? Did you burn it with the Media Creation Tool? Did you choose the
Optical Drive to boot from? Does it load the Windows Installer? (see attached) if not, you did not burn it correctly, try it on another computer.
If using a Flash Drive, in the Bios/Boot Tab it will list that Flash drive if it is burned correctly and is bootable.
The instructions for preparing the SSD post #5.

 

[irvengriffinco]

I tried the DVD on another computer and it will not work so I need to download it again, I burned it after I downloaded with the media creation tool but I had to order the DVD as I live in a remote town and do not have a store that has them,
I did not get the window that you showed to select the language. I will be back as soon as I can download it again. Thanks for the help

 

[irvengriffinco]

Also the SSD does not show in the system information.

 

[spunk.funk]

As stated, if the SSD is not in the Bios then it is not plugged into the computer correctly, Reseat the SSD into the computer Or the SSD has failed. Plug the SSD into another working computer via a USB Adapter with a power adapter, or as a secondary drive internally. Press the Windows key +X and choose Disk Management in the lower pane see if the SSD is listed there. If not, it may be a bad device.

 

[irvengriffinco]

I connected the hard drive to my computer and it showed up and I hade to initialize it so I will put t i the laptop and see if it is recognized, I will let you know

 

[spunk.funk]

You still have to create a bootable Windows Installer disk. A Flash drive is the easiest, if it fails to burn properly, you can reburn it. A DVD-+R can only be written once and cannot be reused, so If that fails, you have to throw it away..
If you were able to boot into the Windows Installer, and followed the instructions in post #5, the installer would have Initialized, Partitioned and Formatted the driver for you. If you can boot to the installer, follow the instructions on post #5, Delete All Partitions, if any and press Next.

 

[irvengriffinco]

I put it in the laptop and this is what it shows

 

[spunk.funk]

What does it say under Boot tab. You may need to go to File/Boot Options

 

[irvengriffinco]

I downloaded to a flash drive and it is working, Thank you, Thank you for your help.