[StarGuardian]

When I boot up my computor I recieve a few prompts that I have not ever seen before. The first is a logitech message that reads "data required by logitech is still engaged by user" and the message wants to "shut down current section." I clicked exit, but it reappears upon reboot.

In addition another message pops up that reads "F- Secure Internet Shield Daemon has encourntered a problem and needs to close." I never downloaded this program which leads me to believe that it is a malicious program. When I click close, my antivirus / spyware program is disabled. I loose my internet shield, virus scanner and automatic update program. The software I use is charter security suite.

Also, when I attempt to open my internet browser, it will sometimes freeze and stop responding. When I open the task manager, there are two internet browsers running, both non responsive.

I have run a number of virus scans in that past, but all came up as negative. Can anyone help me with this please.

 

[chemist]

Hello and Welcome to TSF.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

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Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50...-posting-for-malware-removal-help-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new thread, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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