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Discussion Starter · #1 ·
Please help.

My computer is connected to the router with an ethernet cable is not recognizing the internet. What I did to try to fix this (which normally works) is unplug the modem and router, wait at least 10 seconds and replug it in. When this did not work, I tried to connect the modem directly to the computer and the computer still did not recognize any connection.

What's strange about this is other computers in my house are able to use the internet. Even those just using the wifi.

I am using a windows 7 gateway computer. Please let me know any information you would like to know about my computer about my information. I would appreciate any help at all. Thank you.
 

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Discussion Starter · #2 ·
Also I checked "manage my wireless networks" and there are zero profiles showing.

attached will be my ipconfig. reason Im attaching it and not copying and pasting it is because my computer cannot connect to the internet at all. So Im using my brother's computer.
 

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try in safemode with networking
as the PC starts tap F8 a menu appears - choose safemode with networking
post back if that works

what security suite / firewall do you have on the PC or ever had in the past - Norton, mcafee etc

try a tcp/ip reset

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TCP/IP stack repair options for use with Vista/Windows 7.

Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Note: Type only the text in bold for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.


Post back the results here - we need to know these commands worked correctly
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

------------------------------------------------------------------------
 

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Discussion Starter · #4 ·
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Gateway>netsh winsock reset catalog

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.


C:\Users\Gateway>netsh int ipv4 reset reset.log
Reseting Global, OK!
Reseting Interface, OK!
Restart the computer to complete this action.


C:\Users\Gateway>netsh int ipv6 reset reset.log
There's no user specified settings to be reset.




So my computer connects to the internet in safe mode with networking. Above are the results I got from the tcp/ip reset in command prompt ran under admin. I will now restart my computer and see if the problem persists.
 

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as it works in safemode with networking - we need to find out whats blocking - assuming its still not working

would you answer
what security suite / firewall do you have on the PC or ever had in the past - Norton, mcafee etc
lets flush DNS
Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.
now type in
ipconfig /flushdns
 
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