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#### Forte Lambardi

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I have done most of the necessary maintaince for my computer, but it keeps lagging at times. Right now, my computer is lagging as I am typing this message. I have tried defragmenting the disk, I have virus scanned, spyware scanned, and registry edited. Does anyone know a GOOD registry clean that is FREE? Anyway, I did all of that and my computer still lags in places. I don't think it's my RAM because my father's computer has the same amount of RAM and it does not lag when it is in operation (even when he's at 640X480 resolution). I also used the utlity called Hijack This. Here's the log file:

Logfile of HijackThis v1.99.1
Scan saved at 2:02:02 PM, on 12/28/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\PRISMSVR.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\2Wire 802.11g Wireless\PRISMCFG.EXE
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sbc.yahoo.com/dsl
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\UIBHO.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [PRISMSVR.EXE] "C:\WINDOWS\system32\PRISMSVR.EXE" /APPLY
O4 - HKLM\..\Run: [YOP] C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - Global Startup: 2Wire Wireless Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_10\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1167075658453
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

I don't mean to try and spam, but I would like to see if anyone can help me now since I included a bit more information than the last post.

#### Forte Lambardi

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>_< I forgot to add the amount of RAM is 256 for my dad's computer, and it is the same for my computer.

#### petercj

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Regseeker is very efficient and has never yet cause me any problems - use it on Auto and clean out any junk identified with your delete key:-

http://www.snapfiles.com/get/regseeker.html

#### Forte Lambardi

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I can't really describe those times because it seems to happen randomly.

Sometimes it freezes at I type messages in web browser, sometimes it freezes whenever I try to access my Hard Drive, sometimes it freezes as I try to browse through my files.

#### petercj

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I see, well it could be malware - so hopefully one of the techs trained in malware detection will look at your HJT scan (btw, usually such scans are posted on the HJT board - but no doubt someone will move it or advise you on what to do next).

Have you tried Spybot, Adaware (in safe mode) and some online scans?

Have you installed or updated any drivers lately?

#### Forte Lambardi

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Are Adware and Spyware the same?

If not, then I need to get a Adware scanner. No, I haven't installed or updated any drivers. I have been installing programs but, I am not sure if that's what you mean.

#### petercj

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adware and spyware are not the same, but the way in which they mess up your computer is similar. If adware or spyware has been planted on your computer then it's quite possible that the programs are draining your PC's resources - i.e. without you being aware of the fact, your PC is running programs that you don't need or want. Which could explain why your PC gets 'overworked' and slows up at times. If you have a lot of malware running on the system, your CPU can get maxed out, or your RAM may get stretched to its limit.

A free version is here:-

also, well worth running:-

http://housecall.trendmicro.com/

#### Forte Lambardi

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I just ran an Adware scan and I found 2 LOW LEVEL items. I already have anti-virus/Spyware monitoring software. Those two things didn't help my problem, and my computer still lags at times. Can having a lot of free space on your Hard Drive cause your computer to freeze at times?

#### petercj

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Even though you have run various malware programs, it's still possible that you have stuff in the registry - you will need the assistance of one of the malware techs to be sure one way or the other.

If you have a large drive with data spread around on it, things can slow a little, but defragging should cure that - go to My Computer and right click on Local Drive> Properties> Tools... and you can defrag and check your drive(s).

#### petercj

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BTW, if you have two AV programs that run in the background, that can cause things to get slow - as can two active firewalls.

I see you have Norton, make sure you have nothing else getting into a contest with Norton - which is something Norton has a reputation for.

#### Forte Lambardi

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Like I said before, I did defragging and it doesn't help much. I think there is one application that may get into a contest with Norton, but it doesn't to do the same thing on my father's pc (seeing as he has it there too)I'll just uninstall it. I never run two AV programs at one time, much less have two different AV programs running.

#### petercj

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I don't like the sound of the freezing that you are getting - I think you need to hear from a malware tech about your scan before we go much further.

In the mean time, it's worth checking in Device Manager for any yellow alerts, and running memtest is also worth doing just to rule out that possibility

http://www.memtest.org/

#### Forte Lambardi

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I'll make sure to run the memtest. THank you for the link because I was searching for memtest.

#### Forte Lambardi

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Mem Test didn't find any errors or memory leaks or anything like that.

#### Girderman

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<subliminal messages follow>

Forte Lambardi,

While there may be <get rid of Norton> great disagreement in the "computer enthusiast community" between equally respected and <get rid of Norton> knowledgable personalities, there still remains some discussion on the usefullness of America's favorite Anti-Virus software <a pile of crap>, Symantec's Norton Anti-Virus.

Those that are on one side of the arguement <the WRONG side> believe that Norton does a fine job of getting rid of malware <you should get rid of IT>, and that any slow-downs that it may cause are well-worth the <get rid of Norton> increase in malware-finding and deleting capability <they are wrong and stupid besides. don't believe them they are the devil>

Others, on the other side of the discussion <it's really an arguement with a pack of retarded chimpanzees> believe that Norton's penchant for involving itself in nearly every single function in a computer system, it's bloated and ineffiecient software, the fact that it breaks down regularly, that any technical "repair" activity is going to be extremely difficult -AND- the fact that you have to pay money in order to keep this bloated and ineffiencient sorry excuse for an AV program all cause them to believe that there are other, more effective ways to protect one's computer from malware <such as standing naked in the middle of the freeway and singing "I Did It My Way, by Frank Sinatra.>

Please consider this carefully balanced opinion <and don't be an idiot> and weigh the options for yourself <just don't listen to anyone that disagrees with me> before deciding which is best for you. <ah, that's crap. Get rid of it and don't think twice about it...>

Thanks for reading, and have a nice day !

:smile:

#### petercj

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Any luck so far?

I'm getting the impression that Girderman is none too keen on Norton!

Have you had a look on the HJT board re checks to be done prior to posting a scan?

#### Forte Lambardi

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It's not Norton (not saying you said that). It was lagging before I installed the Norton Internet Security service.

I did one scan with HJT before I used the Memtest. Memtest didn't return any errors.

#### Forte Lambardi

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<subliminal messages follow>

Please consider this carefully balanced opinion <and don't be an idiot> and weigh the options for yourself <just don't listen to anyone that disagrees with me> before deciding which is best for you. <ah, that's crap. Get rid of it and don't think twice about it...>

Thanks for reading, and have a nice day !

:smile:
I don't mean to be a smartass, but your opinion doesn't seem to balanced. You seem to be emphasizing the fact that it's crap rather than just relying two sides of the issue.

#### petercj

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If I were you, I would speak nicely to one of the malware techs and see if they will cast an eye over your HJT scan.

Hopefully you have done the pre-posting checks suggested on the HJT board?

If you get the all-clear from the malware techs, I would suggest trying another memory module just to make absolutely sure that there is no problem in that area (is the memory in your dad's machine compatible?)

Make sure everything is well home - memory module, cables, etc.

Then boot into your BIOS and see if you have any heat and voltage monitoring going on there - check out the readings with your manuals.

If all the above checks out, I think a driver conflict is the most suspect issue.

Finding such conflicts can be tedious and it's a question of rolling back or removing the most recent updates/ additions.

If you have fitted any new hardware around the time this started, then remove it and take the drivers out also.

#### Forte Lambardi

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"If I were you, I would speak nicely to one of the malware techs and see if they will cast an eye over your HJT scan."

That makes it seem like I am jerk. I am not sure if my last post made it seem like I was a jerk, but I did say I wasn't trying to be a smartass I think you were saying, in general, ask nicely and you'll receive.

The best thing I can do at the moment would be for me to contact the man who did some installing. He did install (hardware wise) a DVD burner onto my computer. Do you think that could be an issue? Also, do you think that having the voltage set to low on your computer could cause it to lag? I have a small voltage switch on the back of my tower, but I did not want to mess with it seeing as it might overheat the power supply or worsen the state of the computer.

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