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Discussion Starter · #1 ·
Dear All..

I will explain what's happened with me step by step as i lost my hard and it's not working anymore. :sigh:

My hard is WD 1TB (Model: WD10000H1U-00)
My OS. WinXp


- I was having 3 drivers (333 + 333 + 333 GB) let's say (D, E, F)

- I use this hard for past 1 year

- I have more than 800 GB media, files and documents.

- I have bitdefender antivirus software it was scan my hard last time then i accept to delete whole viruses files while the programs founds in (System Volume Information) folder in E & F. so it's already deleted.

- I restart then i can't log into my E & F drivers. it was give me this msg (E: is not accessible, the file or directory is corrupted and unreadable)
so i try many programs (recovery or hard disk tools).. nothing change.

- Drive D was working properly.

- I try to open the cover and assemble the hard as internal SATA as i heard from many forums and people as this easy way and more practical to recover my drivers.

- After i connect the hard and try with 3 Pc's it's not coming in the BIOS.

- I cover it again to use it as a USB and hope to copy my D to other place to try by safe way. IT'S NOT WORKING ANYMORE :(.. it's just give me new storage in the corner of time and date. no anything in my computer or disk management. just i can click safe to remove and the name is (WD) only also in Device manager there's (removable storage is USB) also in hard drive (WD) only.

- i try to connect it by SATA again. but it's same my BIOS don't found it. NEVER!

with 2 PC's which supported with SATA.

Yesterday i was try (TestDisk) program with USB situation. it's complete analyzes "quick search" but didn't find any lost or recover partition.

So sorry to explain too much..

Hope this information will help to go for next step if you have help for me.

awaiting your reply.

Thanks


Saud
 

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Did test disk see the drive? What did it report the capacity as? What was the model of the internal drive? Do you feel the drive spin up? What does Disk management show for the drive?
 

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Discussion Starter · #4 · (Edited)
Did test disk see the drive? What did it report the capacity as? What was the model of the internal drive? Do you feel the drive spin up? What does Disk management show for the drive?
- test disk see the drive as unknown drive and start testing after testing finish (for 8-9 hours) is give (no any partition is recover or lost found) no result at all.

- SATA connected

- yes the drive is spin up

- disk management didn't show the drive at all with internal (SATA) or USB connected
 

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Discussion Starter · #6 · (Edited)
What is the model # of the actual drive, not the enclosure....
it's WD My book 1 TB
this is the model no. WD10000H1U-00
http://support.wdc.com/product/install.asp?groupid=110&lang=en

also i will write what's in the hard sticker:

MDL: WD10EACS - 00ZJB0
DATE: 29 JAN 2008
DCM: HARCHV2ABB

DRIVE PARAMETERS:
LBA 1953525168
1.0TB

WWN: 50014EE2ABAF2F45

WD 10EACS
WD CAVIAR GP


is this what you asking for?.. i hope so..

thanks for your replying
 

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connect it internally to the SATA port, make sure the SATA port it is connected to is activated and set to IDE, Compatibility or Legacy mode in BIOS and run see if the WD diagnostics sees the drive - run that against the drive.
 

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Discussion Starter · #8 ·
connect it internally to the SATA port, make sure the SATA port it is connected to is activated and set to IDE, Compatibility or Legacy mode in BIOS and run see if the WD diagnostics sees the drive - run that against the drive.
1st thing.. thank you for continues helping me..

I already do that.. connect it to SATA, making sure from BIOS it's legacy mode and the BIOS didn't show it or discover it..
i feel its spin up when i power on the PC.. normally voice.

actually i post this thread early.. http://www.techsupportforum.com/f16/urgent-is-wd-lifeguard-tool-is-trusted-440178.html

what you think about WD lifeguard tool and may i get this step to setup the hard driver with this program? can i recover my data later?

thanks
 

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Recovering data after configuring the drive is possible, but les likely than in the condition it is in now, before you can set it up, it has to be recognized by BIOS, if BIOS can't see the disk, it is a hardware issue, whether it is witht he drive or the configuration of the drive is what we have to figure out. What is the model of your motherboard, the hard drive is SATA2, so you need to make sure first thing that your MoBo supports SATA2, not just SATA1.
 

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Discussion Starter · #10 ·
Recovering data after configuring the drive is possible, but les likely than in the condition it is in now, before you can set it up, it has to be recognized by BIOS, if BIOS can't see the disk, it is a hardware issue, whether it is witht he drive or the configuration of the drive is what we have to figure out. What is the model of your motherboard, the hard drive is SATA2, so you need to make sure first thing that your MoBo supports SATA2, not just SATA1.
I already tried to setup my drive in WD Lifeguard tool (by USB), after finished the setup is seems losting the hard again because each time when i start lifeguard is give me this messege..

Data Lifeguard Tools has found that the following drive is not set up for use in your system
Driver model: WD
Position: SCSI ID 0
Would you like to prepare this drive for use in your system?


I will try to assemble my HD into SATA2 MoBo and replying what's happened.

Thanks
 

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Discussion Starter · #11 ·
This is my PC information and MoBo is ready for SATA2 but it's not discover my Hard Drive when i connected as internal SATA.



System Information




MoBo Model and Version





Disk Management





I hope there's help for this hardware problem.
 

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It looks like this is a physical failure -
This message from Lifeguard-
Driver model: WD
Does it say Drive or Driver? ( seems like a small point but they are different things. )
If it says drive, then you probably have a physically failed HD, not something that can be fixed by the user. This kind of message on WDs often indicates a firmware failure, or a head/preamp failure - something causing the drive not to read the Service Area tracks and allowing it to initialize correctly. This would need pro recovery. Price probably start9ing out around $750 - but depening on the actual issue it could be twice that.
 

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Discussion Starter · #15 ·
Please wait to open all pictures :)

after opening the program.. Data Lifeguard tool (from WD)

i choose to see this information:



next




then i go back and choose setup my hard drive:
















then i go back again.. and choose Utilities >> Partition Unallocated Space:










After all of this it's seems nothing happen and there's no new thing. because when i start the program again and again it's start from Zero.

hope this will help

thanks
 

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Discussion Starter · #16 ·
It looks like this is a physical failure -
This message from Lifeguard-
Driver model: WD
Does it say Drive or Driver? ( seems like a small point but they are different things. )
If it says drive, then you probably have a physically failed HD, not something that can be fixed by the user. This kind of message on WDs often indicates a firmware failure, or a head/preamp failure - something causing the drive not to read the Service Area tracks and allowing it to initialize correctly. This would need pro recovery. Price probably start9ing out around $750 - but depening on the actual issue it could be twice that.
it says driver..

do you mean the problem source is from the company or if you know the reason please advice me.

thanks
 

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It looks like a firmware failure, the drive is being recognized as a 2TB device, yet it is a 1TB drive. Best bet is to return the drive under warranty. Have you run the Data lifguard tools when the disk was connected internally to a SATA port? Eliminate the USB housing as an issue.
 

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Discussion Starter · #18 ·
It looks like a firmware failure, the drive is being recognized as a 2TB device, yet it is a 1TB drive. Best bet is to return the drive under warranty. Have you run the Data lifguard tools when the disk was connected internally to a SATA port? Eliminate the USB housing as an issue.
I connected to internally SATA without that USB issue (I take it off) but my MoBo didn't found it at all with many ways.
well i think if i already do that so the warranty is gone? is it?
 

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Discussion Starter · #20 ·
you may be able to get the crive itself replaced under warranty, check the serial number on WD's support site under the warranty tool.
it's under warranty till Jun - 2010
do you think they will accept it if i already connect it to SATA?
they only mention about void warranty if internal hard is opening. nothing for external box!

everything is fine with the drive (stickers, screws, board and everything)..

anyway they don't provide data recovery service just they have some trusted companies to do that while it's not in my area (United Arab Emirates, Dubai) so please advice me before doing next step (shipping for replacement)

Thanks
 
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