Hello!
We have quite a unique problem going on here at our office. MS Word is not allowing some users to save documents! Here are the specifics:
1. About three weeks ago, one user had an issue where she couldn't save documents. File -> Save As would do absolutely nothing. File -> Save also did nothing, as in no changes whatsoever would be saved to the document. I could open up a brand new blank document and attempt to save it but nothing would happen. Restarting did not help. I eventually ended up re-imaging her computer (she needed it anyway) and at the time I thought it was an isolated case.
2. Now, today, we have had THREE additional people encounter the exact same problem. I did a little more investigating and found that it is only an issue for their profiles. As in, I can log in as myself and it would work fine. We are all on roaming profiles here. It IS fixable, by completely removing MS OFFICE (not just word) and then reinstalling Office. Repair option does not fix it. But the point is having to go around removing and reinstalling Office to loads of people is certainly not efficient. Not to mention that users might not even know that their save isn't working, losing a whole bunch of work!
3. We tried blowing away their profiles on the server and then deleting them off the local machine, to see if that would fix it, but nope! Problem was still there even on a fresh profile.
Anyone have any ideas?? Never seen anything like this before.
Thanks in advance.
