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This is the strangest tech support problem that I have come across yet. I'm hoping that one of you may have some suggestions.
I have been setting up MS Outlook for my boss. I set up Microsoft Outlook before she left for vacation to use the auto reply feature. When she got back, she went back to using MS Outlook Express.
I could not get Outlook to come up with "accounts", so I did a repair on Outlook but it still wouldn't come up with accounts. I reinstalled Outlook and came up with three email settings. None of the three accounts would send or receive consistently. I performed a scandisk and it was succesfully completed. I brought the system into safe mode to do a defrag because of all the network traffic. I lost the majority of the EXCEL files and the word docs. There are gaps in the files over the last 3 months. The files created for a period of time are there, then there are gaps where there are no files created for a period of time.
Recently, there were viruses found on several of the administrative office computers which are networked. I used Command Software to delete the virus. There were none indentified on my bosses' computer however. I am going to check the virus' that were found to see if any of them have anything to do with this problem. But the ones that I have checked recently were related to emails. None of them were reported to impact .doc files or EXCEL files.
I did a file search, brought up the files that were either EXCEL or .docs. I used a program called File Recovery, and it says there are no files deleted.
I can't figure out what happened. I'd appreciate any advice or thoughts you might have on this situation.
Thanks,
Rick Meininger
I have been setting up MS Outlook for my boss. I set up Microsoft Outlook before she left for vacation to use the auto reply feature. When she got back, she went back to using MS Outlook Express.
I could not get Outlook to come up with "accounts", so I did a repair on Outlook but it still wouldn't come up with accounts. I reinstalled Outlook and came up with three email settings. None of the three accounts would send or receive consistently. I performed a scandisk and it was succesfully completed. I brought the system into safe mode to do a defrag because of all the network traffic. I lost the majority of the EXCEL files and the word docs. There are gaps in the files over the last 3 months. The files created for a period of time are there, then there are gaps where there are no files created for a period of time.
Recently, there were viruses found on several of the administrative office computers which are networked. I used Command Software to delete the virus. There were none indentified on my bosses' computer however. I am going to check the virus' that were found to see if any of them have anything to do with this problem. But the ones that I have checked recently were related to emails. None of them were reported to impact .doc files or EXCEL files.
I did a file search, brought up the files that were either EXCEL or .docs. I used a program called File Recovery, and it says there are no files deleted.
I can't figure out what happened. I'd appreciate any advice or thoughts you might have on this situation.
Thanks,
Rick Meininger
