Tech Support Forum banner
Not open for further replies.
1 - 12 of 12 Posts

· Registered
12 Posts
Discussion Starter · #1 ·
Heya everyone,

I'm running Outlook 2000 on an Acer laptop (more details below) and when I open it I get a message in the bottom left hand corner saying "Virtual Memory too Low." This is a problem identified by Microsoft on their website, and I followed their steps to increase the paging size, but it didn't work. However, Outlook then crashes, then a message comes up saying:

“Memcheck.exe-Common Language Runtime Debugging Services”

Application has generated an exception that could not be handled.

Process id=0x178, thread id=0xff8 (4088).

Click OK to terminate the application.
Click CANCEL to debug the application

I pressed cancel and then a message came up saying:

Memcheck.exe - No debugger found

Registered JIT debugger is not available. An attempt to launch a JIT debgger with the following command resulted in an error code of 0x2 (2).

cordbg.exe ! 0x178

Click on Retry to have the process wait while attaching a debugger manually
Cick on Cancel to abort the JIT debug request

Then when I press Retry it seems to continue as normal, except it won't let me receive emails.

If I then close and reopen Outlook (to try and receive emails), it hangs on the small box saying "outlook 2000." It then works, except I get an error message for each email I receive saying "Norton AntiVirus 2006 was unable to scan your mail message for infections."

However, now, when I try to open IE, it closes spontaneously.


- I think Memcheck is a known problem for Acer computers, but thats all the info I could find.

Thankyou so much for any help/guidance anyone can give me on this, because from one little message, my laptop seems to be melting down, and I am so worried.


Info from DXDIAG

Operating System: Microsoft Windows XP Home Edition (5.1, Build 2600)
Manufacturer: Acer
Model: Aspire 5100
Processor: AMD Turion™ 64 Mobile Technology MK-36, 3Dnow, ~2.0GHz
Memory: 446MB Ram
Page file: 420MB used, 761 available
DirectX Version: DirectX 9.0c (4.09.0000.0904)

I’m running Microsoft Office 2000

Go to Start -> Run -> Type in taskmgr and click Ok

Then go to the Performance Page and get me a screenshot of that. :smile:

It has come to my attention that I might need to see your running processes to see what is happening on your computer at the moment. I would like you to go to:

  • Click Start
  • Click on Run
  • In the new box type in "cmd"

When you complete this set of instructions you should have a black box like this open:

Then I would like you to type in the command, on the new blinking cursor "tasklist" like the cmd below:

Afterwards I would like you to right click anywhere in the black box and click on Select All. After choosing Select All your whole box should turn white. After doing this, hit the "Enter" Key and it will now be copied. Then right click in your next post box and click paste.

This is what your, next post should commonly like like:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Example>tasklist

Image Name PID Session Name Session# Mem Usage
========================= ====== ================ ======== ============
System Idle Process 0 Console 0 28 K
System 4 Console 0 68 K
smss.exe 552 Console 0 80 K
csrss.exe 616 Console 0 2,736 K
winlogon.exe 640 Console 0 13,228 K
services.exe 684 Console 0 6,032 K
lsass.exe 696 Console 0 2,656 K
svchost.exe 844 Console 0 1,748 K
svchost.exe 920 Console 0 1,980 K
svchost.exe 960 Console 0 16,632 K
EvtEng.exe 1008 Console 0 2,140 K
S24EvMon.exe 1324 Console 0 3,352 K
WLKEEPER.exe 1352 Console 0 1,776 K
svchost.exe 1408 Console 0 1,436 K
svchost.exe 1516 Console 0 1,576 K
spoolsv.exe 1712 Console 0 1,256 K
AppleMobileDeviceService. 1824 Console 0 752 K
avgamsvr.exe 1844 Console 0 472 K
avgupsvc.exe 1864 Console 0 668 K
avgemc.exe 1876 Console 0 1,608 K
ramaint.exe 1976 Console 0 320 K
LogMeIn.exe 184 Console 0 4,596 K
MDM.EXE 304 Console 0 1,252 K
RegSrvc.exe 336 Console 0 564 K
SAService.exe 432 Console 0 852 K
vmount2.exe 488 Console 0 852 K
vmnat.exe 980 Console 0 544 K
vmnetdhcp.exe 1064 Console 0 280 K
vmware-authd.exe 1088 Console 0 1,356 K
alg.exe 1488 Console 0 876 K
explorer.exe 1536 Console 0 23,660 K
ZCfgSvc.exe 2120 Console 0 4,704 K
iFrmewrk.exe 2128 Console 0 5,804 K
avgcc.exe 2164 Console 0 764 K
iTunesHelper.exe 2180 Console 0 2,460 K
jusched.exe 2236 Console 0 116 K
SiteAdv.exe 2304 Console 0 4,496 K
hqtray.exe 2324 Console 0 508 K
hkcmd.exe 2364 Console 0 840 K
igfxpers.exe 2400 Console 0 1,520 K
igfxsrvc.exe 2408 Console 0 2,140 K
aimpro.exe 2488 Console 0 7,020 K
LogMeInSystray.exe 2580 Console 0 2,436 K
ctfmon.exe 2644 Console 0 2,108 K
msnmsgr.exe 2692 Console 0 24,884 K
I8kfanGUI.exe 2704 Console 0 1,680 K
GoogleToolbarNotifier.exe 2724 Console 0 492 K
FirefoxPreloader.exe 3076 Console 0 608 K
winFAH.exe 3188 Console 0 4,364 K
firefox.exe 3260 Console 0 112,136 K
soffice.exe 3272 Console 0 76 K
soffice.bin 3292 Console 0 21,336 K
iPodService.exe 3728 Console 0 2,100 K
Dot1XCfg.exe 3976 Console 0 4,264 K
FahCore_80.exe 3420 Console 0 10,460 K
usnsvc.exe 2220 Console 0 1,396 K
svchost.exe 948 Console 0 3,136 K
keynote.exe 2960 Console 0 4,312 K
cmd.exe 4084 Console 0 2,652 K
tasklist.exe 740 Console 0 4,524 K
wmiprvse.exe 2780 Console 0 5,688 K

C:\Documents and Settings\Example>

Okay, Go to My Computer and in the Address Bar (or navigate to):


In there go to cmd, and do the tasklist again. It dosen't matter if it is there or not, also get me a screenshot of Performance WHILE you have MS Office 2000 running and open.

· Registered
12 Posts
Discussion Starter · #6 ·
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

'tasklist' is not recognized as an internal or external command,
operable program or batch file.


.. its still not working, i can't work out what I'm doing wrong.

The Performance whilst Outlook is open is:

Cheers, K

I do not believe you are doing anything wrong, your computer probably isn't fully up to date and doesn't have this feature. Give me a screenshot of the Processes Tab in taskmgr and follow this speech:

It has come to my attention that you may be experiencing difficulties with your speed or space so here is a list created of things to do. The first program I would like you to download is CCleaner which cleans your system of all unnecessary files. I would like you to install CCleaner and make the main page look like this:

After setting these options click "Run Cleaner".

Then go to the Registry Tab and click scan for issues. Click yes and save a backup of your Registry and then click Fix All.

After doing the CCleaner work I would like you go to if you are using XP:

  • Start
  • Run
  • Type in MSconfig and click Ok

If you are using Vista I would like you to go to:

  • Vista Start Globe
  • In the search bar type in MSconfig and hit the Enter Key

After doing so I would like you to go to the Startup Tab and untick (uncheck) anything that you believe is not needed for startup. REMEMBER, if you do not know what you are unchecking don't uncheck it. Go to Google and look up the start up process or exe file. After you are done with this tab, I would like you to go to the Services Tab and check Hide All Microsoft Services. Then check what you believe is unnecessary, but also REMEMBER, if you do not know what it is, DON'T touch it.

Lastly, I would like you to download a program called Auslogics Disk Defrag. I would like then like you to run it on all local hard drives and partitions. Afterwards you will have a much cleaner, better working system.

Try repairing your office, it is using WAY to much paging file.

· Registered
12 Posts
Discussion Starter · #8 ·

· Registered
12 Posts
Discussion Starter · #11 ·
About to uninstall, although I just found this post which looks almost identical to my problem, but I have no idea about video drivers. I get the feeling EVERYTHING is to do the the paging file probem ie. nothing else can run alongside Outlook because its using up too much: I get a norton message saying "Norton cannot scan this email" and I think it might be because there's no RAM left.

(no reply nec) Kat

Well after you install and reinstall (even though it doesn't matter at this point) I would like you to go out and upgrade your RAM. Try a new 286 Mb Module, go 512 if you want real speed.
1 - 12 of 12 Posts
Not open for further replies.