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have you installed anything recently ?
What windows version do you have ?
What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc
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TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10
For Windows 8 or Windows 10
For windows version, XP, Vista, W7
Note: Type only the text in bold and red for the following commands.
ReStart (reboot) the machine.
If you receive the message
Resetting , failed. - This error will occur with windows 10 , so ignore.
Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.
But running TCP/IP reset still can resolve issues , even with the above errors.
please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
Details also here
http://support.microsoft.com/kb/299357
also the link has a Microsoft Fix it , which will do the above for you
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What windows version do you have ?
What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc
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TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10
For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)
Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)
For windows version, XP, Vista, W7
Hold the Windows key and press R
Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens, type the following commands:Now type CMD
Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
Note: Type only the text in bold and red for the following commands.
- Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
- Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
- Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen )
Please note and post back - if you receive the following message :-Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen )
Resetting , failed. - This error will occur with windows 10 , so ignore.
Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.
But running TCP/IP reset still can resolve issues , even with the above errors.
please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Details also here
http://support.microsoft.com/kb/299357
also the link has a Microsoft Fix it , which will do the above for you
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