Hello,
I have a user that every time their computer is shut down they loose updated information. Meaning that at the next login, documents revert back to a previous edition. They mentioned having worked on Word/Excel documents and the next time they login in the entries were missing.
The same type of issue occurs with their desktop icons. Shortcuts will just disappear.
I checked for viruses and malware - the unit came up clean. Any suggestions as to how I can resolve this problem?
I have a user that every time their computer is shut down they loose updated information. Meaning that at the next login, documents revert back to a previous edition. They mentioned having worked on Word/Excel documents and the next time they login in the entries were missing.
The same type of issue occurs with their desktop icons. Shortcuts will just disappear.
I checked for viruses and malware - the unit came up clean. Any suggestions as to how I can resolve this problem?