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· hey
10,244 Posts
do you have a HP 3200C scanner?

If so, try this:

This can happen if you use Norton AntiVirus with the Auto-Protect feature. Right-click the Norton AntiVirus Auto-Protect icon in the system tray and check Disable Auto-Protect. You also may want to run a ScanDisk first to check the integrity of the rest of your system. You also can try a clean boot: Accessories, System Tools, System Information. On the Tools menu, click System Configuration Utility. On the General tab, click Selective Startup, and click to clear the following check boxes:

Process Config.sys File
Process Autoexec.bat File
Process Winstart.bat File (if available)
Process Win.ini File
Load Startup Group Items

Reboot and retry the scanner installation.
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