The Normal.dot template file used by Word might be corrupt.
Quit all instances of Word
On the Windows taskbar, click Start, point to Find, and click Files or Folders.
In the Named box, type Normal.dot.
In the Look In box, select your local hard disk drive (or an alternate user template location if you are running Word from a network server).
Click Find Now to search for the file.
For each occurrence of Normal.dot that appears in the Find dialog box, right-click the file. Click Rename on the shortcut menu. Give the file a new name, such as OldNormal.dot or Normal-1.dot.
Minimize the find dialog box.
Restart your computer and open Word. Use Word to see if it has resolved your issue.
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