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Hello,
I have a Win 98SE, a Sound Blaster Live Value-sound card. This is an issue I am totally stumped and I thought I had a pretty good knowledge of computers. My microphone will make sounds so I know it is working, yet it will not record. I have went to the settings and checked everything and cannot see any setting that has been changed. I like to voice chat on MSN messenger yet my voice will not transmit. I have used their wizard and my microphone isn't working yet I can hear my voice through the speaker. So frustrating.

Thanks
 

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How to Troubleshoot Microphone Issues (Q266677)

--------------------------------------------------------------------------------
The information in this article applies to:


Microsoft Windows 98 Second Edition
Microsoft Windows 98
Microsoft Windows 95


--------------------------------------------------------------------------------


SUMMARY
Most sound cards provide the ability to receive sound input from a microphone through the sound card microphone port. This may be useful for recording voice or sounds to your computer. This article describes how to troubleshoot microphone issues in Windows 95, Windows 98, and Windows 98 Second Edition.

NOTE : To more effectively search the Microsoft Knowledge Base, use keywords that relate to your issue when you search. If you are searching for troubleshooting information that is not referred to in this article, please try searching the Microsoft Knowledge Base again by using keywords that are listed in the following Microsoft Knowledge Base article:

Q242450 How to Query the Microsoft Knowledge Base Using Keywords



MORE INFORMATION
Note that the microphone is not listed individually in Device Manager because it works through your sound card. Perform the steps in the following sections in order, and then test to determine if your issue is resolved after each section.

NOTE : The microphone should be selected as the recording device in the Volume Control tool(sndvol32.exe).

To verify this, follow these steps:



Click Start , and then click Run .


In the Open box, type sndvol32.exe , and then click OK .


Click Properties on the Options menu.


In the Adjust volume for box, click Recording .


Click OK .


In the Microphone box, verify that the Select check box is selected.


All the properties listed on the Playback section of the Volume control are independet of the recording settings. So you could record through the microphone by selecting it on the recording section, and mute it on the playback section. Then, you could record sound, but wouldn't hear it through the speakers while you are recording.
Check Your Hardware
If your microphone has never worked, or if it has stopped working, first check the physical connection of the microphone. Verify that it is firmly plugged into the microphone port instead of the headphone or speaker port. If you are not sure which port is correct, you can check the sound card to see if it is marked (sometimes with a picture of a microphone), you can use a process of elimination, check the documentation that came with your hardware, or contact the hardware manufacturer.
Sound Recorder
Run the Sound Recorder tool:
Windows 95
Click Start , point to Programs , point to Accessories , point to Multimedia , and then click Sound Recorder .
Windows 98
Click Start , point to Programs , point to Accessories , point to Entertainment , and then click Sound Recorder .


After Sound Recorder is running, click Record (the circle on the right side), and then speak into the microphone. If it is plugged into the correct jack, the line on the display should move up and down. If it does not move, sound is not making it through your microphone. If the line does move, press Stop , press Rewind , and then press Play to listen to your recording. If this works, but it does not work in your program, view the "Using the Microphone in Programs" section in this article.


NOTE : If Sound Recorder is not installed:
Click Start , point to Settings , click Control Panel , and then double-click Add/Remove Programs .


Click the Windows Setup tab, click Multimedia , and then click Details .


Click to select the Sound Recorder check box, click OK , and then click OK .


After Sound Recorder is running, follow the steps above to test.


Still Cannot Record
If you cannot record a .wav file after you follow the steps in the previous section, there may be a problem with your microphone property settings. To check these settings:
Double-click the Speaker icon on the taskbar, and then verify that the Microphone slider is at the top and that the Mute check box is not selected. If Mute is selected, click to clear the check box.


Select Properties from the Options Menu. Select Recording and click OK . Verify that the Selected check box under Microphone is checked, and that the Microphone slider is at the top.


Try recording a .wav file again.


Speaker Is Not on the Taskbar
If the speaker is not on your taskbar:
Click Start , point to Settings , click Control Panel , and then double-click Multimedia .


Click to select the Show volume control on the taskbar check box, and then click OK .


If you still cannot record a .wav file, there is probably a hardware-related cause, and you should try the preceding steps with another microphone or contact your hardware manufacturer.
Information About Using the Microphone in Programs
If you can record a .wav in Sound Recorder, but you are still having problems in a specific program, there may be settings that must be enabled in the program. Check the documentation that came with the program for specific details.
Common Problems with Microphones
Volume is turned off or is very low

If your volume is turned off or is set very low, you may not be able to be heard when you use your microphone. Verify that you can hear .wav files by using the Sound Recorder tool.


On the File menu, click Open .


Locate and click a .wav file, and then click Open .


Click Play .


Speakers not on or volume is low

If you are using amplified speakers, verify that they are properly connected to the sound card, and that they are turned on and the volume control is turned up.


Cannot speak simultaneously with another person

This can happen if full-duplex is not being used by both participants. With full-duplex audio, you and the other person can speak (and hear) simultaneously. With half-duplex audio, you and the other person must take turns when you speak. Both participants must have sound cards that support full-duplex capabilities for both of you to speak simultaneously. Check the properties of each sound card and ensure that full-duplex is enabled.


Using audio through a proxy server

If you are having problems using your microphone in a network environment, the audio ports may be closed on the proxy server, contact your network administrator or ISP.
 

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Discussion Starter #3
Still problems

I appreciate all you told me in your reply. However each and every check you mentioned I had already performed. What stumps me is the fact that I hear my voice through the speakers yet it will not record.
 

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danrak said:
How to Troubleshoot Microphone Issues (Q266677)

--------------------------------------------------------------------------------
The information in this article applies to:


Microsoft Windows 98 Second Edition
Microsoft Windows 98
Microsoft Windows 95


--------------------------------------------------------------------------------
Danrank...YOU ROCK!!!:3-rockon: I'm a newbie as of today but have had microphone issues for the past year using my Win98 SE. In researching AGAIN, on the internet, I found this and it worked like a charm!! Finally, I can now talk to my sister in CA and no long distance charges..WOOHOO!!! :grin: Now, if I can just get my other sister's computer rolling, I'll be in business!! You might know hers is a microphone issue using Windows XP Home Edition so I'm going to post over there in just a second. Thanks again! !!

SUMMARY
Most sound cards provide the ability to receive sound input from a microphone through the sound card microphone port. This may be useful for recording voice or sounds to your computer. This article describes how to troubleshoot microphone issues in Windows 95, Windows 98, and Windows 98 Second Edition.

NOTE : To more effectively search the Microsoft Knowledge Base, use keywords that relate to your issue when you search. If you are searching for troubleshooting information that is not referred to in this article, please try searching the Microsoft Knowledge Base again by using keywords that are listed in the following Microsoft Knowledge Base article:

Q242450 How to Query the Microsoft Knowledge Base Using Keywords



MORE INFORMATION
Note that the microphone is not listed individually in Device Manager because it works through your sound card. Perform the steps in the following sections in order, and then test to determine if your issue is resolved after each section.

NOTE : The microphone should be selected as the recording device in the Volume Control tool(sndvol32.exe).

To verify this, follow these steps:



Click Start , and then click Run .


In the Open box, type sndvol32.exe , and then click OK .


Click Properties on the Options menu.


In the Adjust volume for box, click Recording .


Click OK .


In the Microphone box, verify that the Select check box is selected.


All the properties listed on the Playback section of the Volume control are independet of the recording settings. So you could record through the microphone by selecting it on the recording section, and mute it on the playback section. Then, you could record sound, but wouldn't hear it through the speakers while you are recording.
Check Your Hardware
If your microphone has never worked, or if it has stopped working, first check the physical connection of the microphone. Verify that it is firmly plugged into the microphone port instead of the headphone or speaker port. If you are not sure which port is correct, you can check the sound card to see if it is marked (sometimes with a picture of a microphone), you can use a process of elimination, check the documentation that came with your hardware, or contact the hardware manufacturer.
Sound Recorder
Run the Sound Recorder tool:
Windows 95
Click Start , point to Programs , point to Accessories , point to Multimedia , and then click Sound Recorder .
Windows 98
Click Start , point to Programs , point to Accessories , point to Entertainment , and then click Sound Recorder .


After Sound Recorder is running, click Record (the circle on the right side), and then speak into the microphone. If it is plugged into the correct jack, the line on the display should move up and down. If it does not move, sound is not making it through your microphone. If the line does move, press Stop , press Rewind , and then press Play to listen to your recording. If this works, but it does not work in your program, view the "Using the Microphone in Programs" section in this article.


NOTE : If Sound Recorder is not installed:
Click Start , point to Settings , click Control Panel , and then double-click Add/Remove Programs .


Click the Windows Setup tab, click Multimedia , and then click Details .


Click to select the Sound Recorder check box, click OK , and then click OK .


After Sound Recorder is running, follow the steps above to test.


Still Cannot Record
If you cannot record a .wav file after you follow the steps in the previous section, there may be a problem with your microphone property settings. To check these settings:
Double-click the Speaker icon on the taskbar, and then verify that the Microphone slider is at the top and that the Mute check box is not selected. If Mute is selected, click to clear the check box.


Select Properties from the Options Menu. Select Recording and click OK . Verify that the Selected check box under Microphone is checked, and that the Microphone slider is at the top.


Try recording a .wav file again.


Speaker Is Not on the Taskbar
If the speaker is not on your taskbar:
Click Start , point to Settings , click Control Panel , and then double-click Multimedia .


Click to select the Show volume control on the taskbar check box, and then click OK .


If you still cannot record a .wav file, there is probably a hardware-related cause, and you should try the preceding steps with another microphone or contact your hardware manufacturer.
Information About Using the Microphone in Programs
If you can record a .wav in Sound Recorder, but you are still having problems in a specific program, there may be settings that must be enabled in the program. Check the documentation that came with the program for specific details.
Common Problems with Microphones
Volume is turned off or is very low

If your volume is turned off or is set very low, you may not be able to be heard when you use your microphone. Verify that you can hear .wav files by using the Sound Recorder tool.


On the File menu, click Open .


Locate and click a .wav file, and then click Open .


Click Play .


Speakers not on or volume is low

If you are using amplified speakers, verify that they are properly connected to the sound card, and that they are turned on and the volume control is turned up.


Cannot speak simultaneously with another person

This can happen if full-duplex is not being used by both participants. With full-duplex audio, you and the other person can speak (and hear) simultaneously. With half-duplex audio, you and the other person must take turns when you speak. Both participants must have sound cards that support full-duplex capabilities for both of you to speak simultaneously. Check the properties of each sound card and ensure that full-duplex is enabled.


Using audio through a proxy server

If you are having problems using your microphone in a network environment, the audio ports may be closed on the proxy server, contact your network administrator or ISP.
 
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