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Hi, I have just subscribed to a figure skating web channel....I have had no problems playing the files on my laptop (with Media Player) However my daughter is having problems with her PC....when she attemps to watch the files/or live streaming Media Player gives the following messages "A security upgrade is required to play this file" it then asks if you want to download the extra file...when you click yes it says that "it is unavailable at this time" then when you click web info...and go to the microsoft website there is a message saying "error c00(orOO?) d11d4...is currently under investigation.

We have re downloaded Media Player 10 with no luck...and am desperate for help as I payed a fortune to subscribe to this channel for my daughter who loves figure skating.
cheers Moira
PS: the pc is less than 10 months old
 

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Do a comparison between the laptop and desktop and see if there is some other video editing/playback software the laptop has but the desktop doesn't. Sometimes this extra software will install a new codec into WMP which the desktop doesn't have.

Also, what does the site you subscribed from say is the codec required?

BMR777
 
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