Media Center Crashes

7238 Views 8 Replies 3 Participants Last post by rbailey644, Sep 5, 2005

rbailey644

Discussion Starter · Aug 27, 2005

Media Center Edition 2005
Version: 5.1.2700.2230
Dell I9300

Media Center has been crashing off and on for quite a while. It usually ocurrs just after starting. It is now getting worse, and crashes just about everytime I open it.

A note pops up saying:

"Media Center has encountered a problem and needs to close. We are sorry for the inconvienence"

The technical error shows:

"Event Type: MCX P1: sh5.1.2700.2230 P2: Home Page P3: Null Ref P4: CPicturesSPExperienceFinishTraskOnBGThread P5: 125 P6: Run P7: Run Task"

Any solutions, other than reinstalling XP? Is there a seperate program/driver/etc. just for the Media Center that I can reinstall without reinstalling XP?
Thanks.

Robert

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rbailey644

Discussion Starter · #2 · Aug 27, 2005

Additional comment:

I just discocvered that MC only crashes IF the pointer rolls over (automatically highlighting) MY PICTURES in the menu. MC crashes immediately if this happens, regardless if MY PICTURES is selected or not. If the MY PICTURES becomes highlighted, MC crashes. (there are no pictures in MC's MY PICTURE)

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phubeone

· #3 · Aug 27, 2005

Check your event viewer and see if anything is going there.

- I would log on to safe mode and backup your "My pictures" folder to another folder, delete the everything under "my pictures" and copy everything back to it and see if it fixes it, if it doesn't then proceed to next step.
- I would also try to create a folder, download couple pictures to that folder. Open the folder and go to view>thumbnails and see if it crashes. If it crahes then something could be wrong with the program association. Proceed to next step of this works.
- Start copying one files back to the "my pictures" folder and see when it crashes, maybe one of the picture is causing MC to crash.

I would also make sure all the updates are installed.

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keymaker

· #4 · Aug 27, 2005

you can also try booting into safe mode and on the main menu in safe mode, choose "last good configurations" and see if that works out for you. another thing you can do is to boot into safe mode, choose safe mode in the main menu and while in safe mode, perform a "sfc /scannow" and see if that also helps solve your problem.

you will need to put your windows xp cd in the cdrom drive. then click on start -> run -> type in "sfc/ scannow" withouth the "". good luck

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rbailey644

Discussion Starter · #5 · Aug 28, 2005

keymaker said:
you can also try booting into safe mode and on the main menu in safe mode, choose "last good configurations" and see if that works out for you. another thing you can do is to boot into safe mode, choose safe mode in the main menu and while in safe mode, perform a "sfc /scannow" and see if that also helps solve your problem.

you will need to put your windows xp cd in the cdrom drive. then click on start -> run -> type in "sfc/ scannow" withouth the "". good luck

Thanks for your suggestion.
Scannow would not run in safe mode, so I restarted in normal mode and ran scannow. Apparently, I'm missing some files or some files are corrupt. A note appeared saying that files were needed and to insert the XP Professional CD2. However, when I inserted the XP MCE CD, received a note saying "you have inserted the wrong CD, i.e. a different windows product CD than the version installed" The operating CD I received from Dell was XP MCE 2005, which is what I'm running. Since it is not being recogonized by scannow I can't copy any of the (unknown) needed files.

Is there a way to reinstall XP MCE that overwrites what's installed - , without having to reformat?

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rbailey644

Discussion Starter · #6 · Aug 28, 2005

Well, XP MCE still giving me a problem - still crashes when the "MY PICTURES" menu is highlighted during scrolling.

What I have done so far:

- Removed all pictures.
- Checked for virus'
- Reinstalled XP MCE (did not reformat - just an upgrade
reinstall from Dell supplied CD)

Here's the ehshell.manifest, if it's any help

Server=watson.microsoft.com
Flags=
Stage1URL=/StageOne/Generic/MCX/sh.5.1.2700.2230/HomePage/NullRef/CPicturesSPExperience_FinishTaskOnBGThread/125/Run/RunTask.htm
Stage2URL=/dw/GenericTwo.ASP?EventType=MCX&P1=sh.5.1.2700.2230&P2=HomePage&P3=NullRef&P4=CPicturesSPExperience_FinishTaskOnBGThread&P5=125&P6=Run&P7=RunTask
ErrorSubPath=Generic\sh.5.1.2700.2230\HomePage\NullRef\CPicturesSPExperience_FinishTaskOnBGThread\125\Run\RunTask
UI LCID=1033
DataFiles=C:\Documents and Settings\Robert Bailey\Local Settings\Application Data\microsoft\ehome\ehshell.crash|C:\WINDOWS\medctroc.log|C:\Documents and Settings\Robert Bailey\Local Settings\Application Data\microsoft\ehome\BlackScreen.log
Heap=C:\Documents and Settings\Robert Bailey\Local Settings\Application Data\microsoft\ehome\ehshell.mdmp
TitleName=Windows XP Media Center Edition
HeaderText=Media Center has encountered a problem and needs to close. We are sorry for the inconvenience.
ErrorText=If you were in the middle of something, the information you were working on might be lost.

Looking for help in resolving this. Appreciate your suggestions.

Bob

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rbailey644

Discussion Starter · #7 · Sep 2, 2005

Still hoping someone out there has a solution. Dell says to contact Microsoft. Microsoft says to contact Dell since XPMCE was factory installed. so far, no assistance from either. H E L P me solve this problem of MC crashing. Thanks. Bob

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· #8 · Sep 2, 2005

run a memory test like memtest86 to see if your ram is ok. If you have the chance use a different ram or if you have more then 1 stick try one stick. This also might be a malware issue. ( i think so ) please download ewido and do an online scan like panda. ( link below ) If you find out a severe infection click on greyknights link and follow the instructions.

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rbailey644

Discussion Starter · #9 · Sep 5, 2005

Problem fixed. I have been using Registry Fix for some time. It had deleted some of the MCE MRU Keys in the registry. Once I copied the Media Center Registry from a new user log on and pasted into my normal log on registry, I have not had a problem. I also have set the preferrence in Registry Fix to ignore Media Center Keys so that I don't have this problem in the future.

Bob

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