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Maxtor OneTouch 4 1TB Failure...suggestions needed!

3420 Views 9 Replies 2 Participants Last post by  t0adman
Hi all,

I've been using my Maxtor OneTouch 4 to back up all my most important image, video, finance and personal files. The other day while it was spinning the enclosure tipped over when the cord was accidentally kicked. The unit did not fall off of anything it simply tipped on its side. Since then the unit won't spin up and it makes a series of short buzzing noises (buzz, pause, buzz, pause, etc) for about 1 min then stops completely and the light on the front stays illuminated continuously. It no longer shows up in Windows 7.

What likely happened? What would you guys/gals do? If it turns out I need to send it in for data recovery, can someone recommend a very affordable option? I'm out of work (join the club I know) and have limited resources. Thanks in advance.
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It could be a seized/bent spindle, not uncommon for Maxtor/Seagates with impact. First thing to do is get the disk out of the enclosure and mount it into a desktop as an internal drive to verify if the enclosure may have been damaged. Unfortunately, the chances of an affordable recovery on those drives is pretty slim if it is a spindle issue. Probably in the $1200 - $1500 range. It would require a platter swap into a compatible drive - and those drives have baffle plates between the platters which makes it a highly specialized operation.
Once you get it out, post the model number. Also see if any of these sounds are what you hear.. http://datacent.com/hard_drive_sounds.php
It's like anything else, under the right conditions, it might take a LOT less. Let us know when you get it in a system internally and we'll go from there, it could be an issue with the housing too, that probably isn't rated for 300 Gs. I checked the serial, there is no firmware upgrade for that particular drive. Some of the 7200.11 drives had a firmware issue, but the symptoms were different and your drive is not one of the affected drives. D Is there anything here similar tot he sounds? http://www.datacent.com/hard_drive_sounds.php
I hate to tell you, your verbatim probably has either a Seagte or Maxtor drive inside - verbatim does not make the disks, just the enclosure. Sorry missed your last post, I would never assume hot swap on a drive, and always insert the drive when the system is down when connecting to a SATA port. The key is whether the drive is found in BIOS.
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