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Hello. I've got a vexing problem with my WinXP machine. I recently bought an Archos Jukebox Multimedia device, which comes with a 20 gig HD and is supposed to connect to WinXP as a mass strorage device without need for additional drivers. When I plug it into the USB port (it's USB 1.1) , the "new hardware" bubble pops up, I get an error saying "Cannot install this hardware. THere was a problem installing the hardware Hitachi_DK23CA-20 USB Device. An error occurred during installation of this device. The filename, device name, or volume label syntax is incorrect." Sometimes the last line
is replaced by "The specified service does not exist as an installed service."
Once this error comes up, the device seems to work fine most of the time. The USB Mass Storage Device and Generic Volume both appear as normal and working in the XP Device Manager, but the Hitachi_DK23CA-20 USB Device shows up with a yellow exclamation point and is shown as "no drivers for this device are installed (Code 28)."
When looking in device manager, the driver listed is "partmgr.sys"
I know that the unit itself works fine, because I brought it to work and plugged it into my Win2000 machine and it was recognized immediately without error. The odd thing was the driver listed on that PC is "Disk.sys". I have tried many times to get my WinXP machine to load its own disk.sys driver and it simply won't do it. I even have installed the WinXP SP1, which provided a new Disk.sys file version, all to no avail.
Any suggestions at all?? Many thanks.
is replaced by "The specified service does not exist as an installed service."
Once this error comes up, the device seems to work fine most of the time. The USB Mass Storage Device and Generic Volume both appear as normal and working in the XP Device Manager, but the Hitachi_DK23CA-20 USB Device shows up with a yellow exclamation point and is shown as "no drivers for this device are installed (Code 28)."
When looking in device manager, the driver listed is "partmgr.sys"
I know that the unit itself works fine, because I brought it to work and plugged it into my Win2000 machine and it was recognized immediately without error. The odd thing was the driver listed on that PC is "Disk.sys". I have tried many times to get my WinXP machine to load its own disk.sys driver and it simply won't do it. I even have installed the WinXP SP1, which provided a new Disk.sys file version, all to no avail.
Any suggestions at all?? Many thanks.