Hello, Welcome to TSF.
I'm nasdaq and will be helping you.
You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.
Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix.
Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.
If there is anything you don't understand, please ask BEFORE proceeding with the fixes.
Please ensure that you follow the instructions in the order I have them listed.
Please do not install or uninstall any programs, or run any other scanners or software, unless I specifically ask you to do so. Also please copy and paste logs into the thread, rather than add them as attachments.
===
Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 3 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.
rkill.exe
rkill.com
rkill.scr
p.s.
If you cannot download this tool from the infected computer do it from an other machine.
Download the files to a Flash driver or CD and copy them to the desktop of the infected computer.
==
Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.
Download DDS and save it to your desktop from here or here.
Disable any script blocker, and then double click dds.scr to run the tool.
Please just paste the contents of the DDS.txt log in your next post.
Post the log for my review.
Wait for my next instructions.
I'm nasdaq and will be helping you.
You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.
Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix.
Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.
If there is anything you don't understand, please ask BEFORE proceeding with the fixes.
Please ensure that you follow the instructions in the order I have them listed.
Please do not install or uninstall any programs, or run any other scanners or software, unless I specifically ask you to do so. Also please copy and paste logs into the thread, rather than add them as attachments.
===
Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 3 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.
rkill.exe
rkill.com
rkill.scr
p.s.
If you cannot download this tool from the infected computer do it from an other machine.
Download the files to a Flash driver or CD and copy them to the desktop of the infected computer.
==
Please download and run this DDS Scanning Tool. Nothing will be deleted. It will just give me some additional information about your system.

Download DDS and save it to your desktop from here or here.
Disable any script blocker, and then double click dds.scr to run the tool.
- When done, DDS will open two (2) logs:
- DDS.txt
- Attach.txt
- Save both reports to your desktop.
Please just paste the contents of the DDS.txt log in your next post.
Post the log for my review.
Wait for my next instructions.