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Discussion Starter #1 (Edited)
Hi all,
My problem is with my laptop. I'm currently having trouble installing and running software. I cannot install AVG and i'm also running into issues when attempting to load programs such as microsoft office, uninstalling adaware or running or updating windows defender; which gives me a bad image error. I ran a scan with malwarebytes and thereafter it started working again temporarily but the scan log from that showed a large amount of infections. I didnt want to remove the infection entirely since i didnt want to randomly delete important files so they were quarentined. I'm also having issues getting online where it automatically makes my IE or Firefox go offline. Below is my log. Thank you in advance.
--------------------------------------------

.
DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_24
Run by GLADYS at 15:51:09 on 2011-05-27
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3998.2160 [GMT -4:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Lavasoft Ad-Watch Live! *Enabled/Updated* {61CDFD9D-3CAC-9270-C6FC-52325ACB795B}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Absolute Software\Absolute Notifier\AbsoluteNotifierService.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\SMINST\BLService.exe
C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
C:\Windows\SysWOW64\rpcnet.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio64.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Absolute Software\Absolute Notifier\AbsoluteNotifier.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Windows\ehome\ehmsas.exe
c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Windows\system32\WerCon.exe
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\system32\taskeng.exe
C:\Windows\splwow64.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\GLADYS\Desktop\dds.scr
C:\Windows\SysWOW64\WSCRIPT.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://google.com/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG10\avgssie.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [ehTray.exe] C:\Windows\ehome\ehTray.exe
uRun: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
uRun: [Google Update] "C:\Users\GLADYS\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
mRun: [UpdateLBPShortCut] "C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\LabelPrint" UpdateWithCreateOnce "Software\CyberLink\LabelPrint\2.5"
mRun: [UpdatePSTShortCut] "C:\Program Files (x86)\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\DVD Suite" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
mRun: [UCam_Menu] "C:\Program Files (x86)\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\2.0"
mRun: [QlbCtrl.exe] "C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe" /Start
mRun: [UpdateP2GoShortCut] "C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
mRun: [UpdatePDIRShortCut] "C:\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [HP Health Check Scheduler] c:\Program Files (x86)\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
mRun: [hpqSRMon]
mRun: [OM2_Monitor] "C:\Program Files (x86)\OLYMPUS\OLYMPUS Master 2\FirstStart.exe" /OM
mRun: [Absolute Notifier] "C:\Program Files (x86)\Absolute Software\Absolute Notifier\AbsoluteNotifier.exe"
uPolicies-explorer: DisallowRun = 1 (0x1)
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 2 (0x2)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
Trusted Zone: intuit.com\ttlc
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -
IFEO: image file execution options - svchost.exe
BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG10\avgssiea.dll
BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File
BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.6406.1642\swg64.dll
TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
TB-X64: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File
mRun-x64: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun-x64: [IgfxTray] C:\Windows\system32\igfxtray.exe
mRun-x64: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
mRun-x64: [Persistence] C:\Windows\system32\igfxpers.exe
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\GLADYS\AppData\Roaming\Mozilla\Firefox\Profiles\brbxfg05.default\
FF - prefs.js: browser.startup.homepage - google.com
FF - prefs.js: network.proxy.type - 0
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.53\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Users\GLADYS\AppData\Local\Google\Update\1.3.21.53\npGoogleUpdate3.dll
.
============= SERVICES / DRIVERS ===============
.
R0 Lbd;Lbd;C:\Windows\system32\DRIVERS\Lbd.sys --> C:\Windows\system32\DRIVERS\Lbd.sys [?]
R2 AbsoluteNotifier;Absolute Notifier;C:\Program Files (x86)\Absolute Software\Absolute Notifier\AbsoluteNotifierService.exe [2010-10-8 10408]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe [2011-5-25 1352832]
R2 Recovery Service for Windows;Recovery Service for Windows;C:\Program Files (x86)\SMINST\BLService.exe [2008-11-10 365952]
R3 CAXHWAZL;CAXHWAZL;C:\Windows\system32\DRIVERS\CAXHWAZL.sys --> C:\Windows\system32\DRIVERS\CAXHWAZL.sys [?]
R3 Com4QLBEx;Com4QLBEx;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2008-11-9 193840]
R3 IntcHdmiAddService;Intel(R) High Definition Audio HDMI;C:\Windows\system32\drivers\IntcHdmi.sys --> C:\Windows\system32\drivers\IntcHdmi.sys [?]
S2 AVGIDSAgent;AVGIDSAgent;"C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe" --> C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-2-2 135664]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-2-2 135664]
S3 NETw3v64;Intel(R) PRO/Wireless 3945ABG Adapter Driver for Windows Vista 64 Bit;C:\Windows\system32\DRIVERS\NETw3v64.sys --> C:\Windows\system32\DRIVERS\NETw3v64.sys [?]
S3 PasscapeLoader;Passcape Loader Service;C:\Program Files (x86)\Passcape\NPRW\loader.exe [2010-2-26 57344]
S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-20 19968]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-3-18 1020768]
S3 yukonx64;NDIS6.0 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\system32\DRIVERS\yk60x64.sys --> C:\Windows\system32\DRIVERS\yk60x64.sys [?]
S4 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2009-12-3 89920]
.
=============== Created Last 30 ================
.
2011-05-27 06:01:42 3765288 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll
2011-05-27 06:01:36 8718160 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{C4FD5FD3-D5EC-4920-ADB3-02DF485393C2}\mpengine.dll
2011-05-27 06:01:35 270720 ------w- C:\Windows\System32\MpSigStub.exe
2011-05-27 05:30:34 -------- d-----w- C:\Windows\SysWow64\vi-VN
2011-05-27 05:30:34 -------- d-----w- C:\Windows\SysWow64\eu-ES
2011-05-27 05:30:34 -------- d-----w- C:\Windows\SysWow64\ca-ES
2011-05-27 05:30:34 -------- d-----w- C:\Windows\System32\vi-VN
2011-05-27 05:30:34 -------- d-----w- C:\Windows\System32\eu-ES
2011-05-27 05:30:34 -------- d-----w- C:\Windows\System32\ca-ES
2011-05-27 05:03:54 -------- d-----w- C:\Windows\System32\EventProviders
2011-05-27 05:00:40 -------- d--h--w- C:\ProgramData\Common Files
2011-05-27 05:00:16 -------- d-----w- C:\Windows\SysWow64\drivers\AVG
2011-05-27 04:58:41 -------- d-----w- C:\ProgramData\AVG10
2011-05-27 04:56:58 -------- d-----w- C:\Program Files (x86)\AVG
2011-05-27 04:44:55 -------- d-----w- C:\Windows\pss
2011-05-27 04:33:40 -------- d-----w- C:\Users\GLADYS\AppData\Roaming\Absolute Software
2011-05-27 04:26:54 -------- d-----w- C:\ProgramData\MFAData
2011-05-27 04:21:05 -------- d-----w- C:\Users\GLADYS\AppData\Local\Seven Zip
2011-05-27 04:08:29 472808 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2011-05-25 00:38:23 0 ---ha-w- C:\Users\GLADYS\AppData\Local\BIT8F67.tmp
2011-05-11 14:53:49 2409784 ----a-w- C:\Program Files\Windows Mail\OESpamFilter.dat
2011-05-11 14:53:49 2409784 ----a-w- C:\Program Files (x86)\Windows Mail\OESpamFilter.dat
.
==================== Find3M ====================
.
2011-05-27 18:26:30 17408 ----a-w- C:\Windows\System32\rpcnetp.exe
2011-05-27 16:22:18 58288 ----a-w- C:\Windows\SysWow64\rpcnet.dll
2011-05-27 04:31:05 17408 ----a-w- C:\Windows\SysWow64\rpcnetp.dll
2011-05-27 04:30:48 17408 ----a-w- C:\Windows\SysWow64\rpcnetp.exe
2011-05-25 06:00:36 69376 ----a-w- C:\Windows\System32\drivers\Lbd.sys
2011-05-10 14:31:35 58288 ------w- C:\Windows\SysWow64\rpcnet.exe
2011-03-10 17:18:03 1360384 ----a-w- C:\Windows\System32\mfc42u.dll
2011-03-10 17:18:02 1398784 ----a-w- C:\Windows\System32\mfc42.dll
2011-03-10 17:03:51 1162240 ----a-w- C:\Windows\SysWow64\mfc42u.dll
2011-03-10 17:03:51 1136640 ----a-w- C:\Windows\SysWow64\mfc42.dll
2011-03-03 16:02:50 975872 ----a-w- C:\Windows\System32\inetcomm.dll
2011-03-03 15:59:49 32256 ----a-w- C:\Windows\System32\Apphlpdm.dll
2011-03-03 15:59:37 100352 ----a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll
2011-03-03 15:59:36 331776 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
2011-03-03 15:59:36 284672 ----a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll
2011-03-03 15:42:03 739328 ----a-w- C:\Windows\SysWow64\inetcomm.dll
2011-03-03 15:40:13 28672 ----a-w- C:\Windows\SysWow64\Apphlpdm.dll
2011-03-03 15:40:07 173056 ----a-w- C:\Windows\apppatch\AcXtrnal.dll
2011-03-03 15:40:05 542720 ----a-w- C:\Windows\apppatch\AcLayers.dll
2011-03-03 15:40:05 458752 ----a-w- C:\Windows\apppatch\AcSpecfc.dll
2011-03-03 15:40:04 2159616 ----a-w- C:\Windows\apppatch\AcGenral.dll
2011-03-03 14:00:00 4240384 ----a-w- C:\Windows\System32\GameUXLegacyGDFs.dll
2011-03-03 13:46:31 2762240 ----a-w- C:\Windows\System32\win32k.sys
2011-03-03 13:35:36 4240384 ----a-w- C:\Windows\SysWow64\GameUXLegacyGDFs.dll
2011-03-02 16:12:21 117760 ----a-w- C:\Windows\System32\dnsrslvr.dll
.
============= FINISH: 15:52:04.77 ===============
 

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Security Team , Moderator, Analyst , Rangemaster,
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Security Team , Moderator, Analyst , Rangemaster,
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