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Discussion Starter · #1 ·
Hello guys. I have a major problem with a relatives computer. I was not able to open IE, so I downloaded Firefox on another computer and was able to connect, but could not get any of the online anti-virus to work. I was able to download Spybot and Adaware and got rid of a buck of junk, but know the XP system will not start except in Safe Mode. Here is a copy of the Hijackthis log. Please help if you can. thank Jimmy

Logfile of HijackThis v1.99.1
Scan saved at 6:55:24 PM, on 2/4/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Program Files\Mozilla Firefox\firefox.exe
C:\DOCUME~1\Timothy\LOCALS~1\Temp\Temporary Directory 2 for\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {36DBC179-A19F-48F2-B16A-6A3E19B42A87} - C:\WINDOWS\system32\ipv6monl.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe"
O4 - HKLM\..\Run: [D-Link RangeBooster G WUA-2340] C:\Program Files\D-Link\RangeBooster G WUA-2340\AirPlusCFG.exe
O4 - HKLM\..\Run: [ANIWZCS2Service] C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
O4 - HKLM\..\Run: [ZPoint] C:\WINDOWS\system32\winmuse.exe
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\RunOnce: [BrandClearStubs] RUNDLL32 IEDKCS32.DLL,BrandCleanInstallStubs >{97BFB627-6E7B-492A-8B95-61754BAAB54D}
O4 - HKLM\..\RunOnce: [NoIE4StubProcessing] C:\WINDOWS\system32\reg.exe DELETE "HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components" /v "NoIE4StubProcessing" /f
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [OE_OEM] "C:\Program Files\Trend Micro\Internet Security 12\TMAS_OE\TMAS_OEMon.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [0mcamcap] C:\WINDOWS\system32\0mcamcap.exe
O4 - Startup: .protected
O4 - Startup: spywaresheriff.lnk = ?
O4 - Global Startup: .protected
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O20 - AppInit_DLLs: C:\WINDOWS\system32\win_pm.dll
O20 - Winlogon Notify: artm_newreg - C:\Documents and Settings\All Users\Documents\Settings\artm_new.dll (file missing)
O20 - Winlogon Notify: polymorphreg - C:\Documents and Settings\All Users\Documents\Settings\polymorph.dll (file missing)
O21 - SSODL: CDRecorder001 - {A3BC5E20-0235-1ABF-9CE1-00AA00512001} - C:\WINDOWS\system32\ewub32.dll
O21 - SSODL: coursings - {f8d02387-789a-4c0f-a1d8-8a93f33ee4df} - C:\WINDOWS\system32\yephk.dll
O23 - Service: ANIWZCSd Service (ANIWZCSdService) - Alpha Networks Inc. - C:\Program Files\ANI\ANIWZCS2 Service\ANIWZCSdS.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Intel® Quick Resume Technology Drivers (ELService) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology\ELService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Unknown owner - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

TSF Security Manager, Emeritus
52,196 Posts
Hello and Welcome. Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.


Part of the problem with this machine is that there is no active AntiVirus program running. We'll have to address this once we regain some control of the machine.

One or more of the identified infections is a backdoor trojan.

This type of infection allows hackers to remotely control your computer, steal critical system information and download and execute files without your knowledge.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

You can read this: How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?


Because of the safe mode only issue, you may need to download these tools on another machine and transport them to the infected machine via removable media such as USB thumb drive or CDR or floppy disk.

There are multiple infections present on this machine. I first need to gather some information.


Please go to: VirusTotal
  • At the top of the page you'll find a "Browse" button. Click the "Browse" button and browse to this file in BOLD:

  • Click "Open".
  • Then click the "Send" button at the top of the VirusTotal page.
  • This will scan the file. Please be patient.
  • Once scanned, copy and paste the results in your next reply.


Download & install - HaxFix.EXE.
During installation, please select these options:
  • Create a desktop icon
  • Launch HaxFix
When Haxfix starts, a red DOS window will open.
Select the option to - Make logfile - Type 1 & press`Enter'.
Haxfix will produce a log for you to post back here.


Also, it appears that you are running HijackThis from the zip folder.
Before you do anything else, create a folder for HijackThis and put it in a permanent folder (like C:\HJT) instead of the Temp folder. This is required because HijackThis will create backups and we don't want them to be deleted.

2 Posts
Discussion Starter · #3 ·
Tetonbob, Thank you very much for the reply. The system had gotten to the point where it was not functioning at all, so I did a little research and realized this system had a ghost copy of the original factory setting on a seperate partition and I was able to completely reload the hard drive with the original software and settings. I am assuming this will get rid of the problems and allow me to set it up for him to prevent this in the future. But, again, thanks for the response. I could tell it was a serious problem. Jimmy

TSF Security Manager, Emeritus
52,196 Posts
Probably a good call, Jimmy.

Even though we may have been able to clean it, the system might always be suspect due to the backdoors.

Advise the relatives to change financial passwords, please.

A destructive restore, which is what it sounds like you employed, should get rid of all that junk. If you want to have it a log reviewed once it's setup, feel free to.

You may want to look at the following info, for protection information upon setup.

Enable Windows Auto Update
  • Go to Start>Run - type wuaucpl.cpl
  • tick on the checkbox - "Automatically download the updates, and install them on the schedule that I specify".
  • Click on "OK".

To help protect your computer in the future I recommend that you get the following free programs:
  • SpywareBlaster to help prevent spyware from installing in the first place.
    • Install & update SpywareBlaster with the latest definitions.
      After you have updated, click the button - enable protection for all unprotected items
  • SpywareGuard to catch and block spyware before it can execute.
    Download and install Spybot - Search & Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with the program on a regular basis just as you would an antivirus software. A tutorial on installing & using this product can be found here
    Download and install Ad-Aware. You should use this program to scan your computer on a regular basis just as you would an antivirus software in conjunction with Spybot. A tutorial on installing & using this product can be found here

  • IE-SPYAD - IE/Spyad places more than 4000 dubious websites and domains in the IE Restricted list. This severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
    • Download IE-SpyAD - Extract the contents to a new folder
      From within the folder, double-click install.bat
      Select Option #2 - Install the new IE-SPYAD list.
      Then return to the main menu.
      Select option #4 - Add the old porn sites domain

    The MVPS Hosts file replaces your current HOSTS file with one that will restrict known ad sites form serving you unsolicited advertisements. Basically, this prevents your computer from connecting to those sites by redirecting them to which is the IP of your local computer.
    • Download to your desktop.
    • From your Desktop right-click ( and select:
      Extract All from the menu.
    • Click Next, click Next, select the option:
      "Show Extracted files", click Finish
    • This will open the newly created hosts folder on your Desktop.
    • Double-click on the included mvps.bat file, this will rename the existing HOSTS file to HOSTS.MVP, then it will copy the included updated HOSTS file to the correct location on your machine.

    It is very important that you have anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    Here are a few very good free Antivirus products which are available:Select one of these, or another of your choice. Do not install more than one antivirus program because they will conflict with each other. It is imperative that you update your antivirus software at least once a week (even more if you wish). If you do not update your antivirus software then it will not be able to catch new malware that may have come out.

    See this link for a listing of some online antivirus scanners:

    Anti-Spyware Tutorial
    If you do not have a firewall, here are a couple of great free ones available for personal use. Using a third-party firewall will allow you to give/deny access for applications that want to go online. Select one of these, or another of your choice:

    Do not install more than one firewall program because they will conflict with each other.

In light of your recent troubles, I'm sure you'll like to avoid any future infections. Please take a look at these well written articles

If you want to fight back the Malware Writers that have made your life a misery, please take a look here and read what you can do against it.

Please respond to this thread one more time so we can mark this thread as resolved.
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