lost all documents please help

So whenever i opened my account i got a black window that popped up and kept duplicating and it said "ntvdm.exe" and stuff like that. it pretty much froze everything and somehow all my documents were lost. everything. i couldnt even do anything on that account so i deleted it but clicked on "keep files" hoping i could find a way to get my documents back.

does anyone know what i could possibly do to get my documents back? even if i cant get everything back, i really want to get some of the pics from my camera i had on there back. i tried some photo recovery programs like asoftech and some other stuff but it only showed a few of the photos that got erased.

please help guys, im really desperate right now.