Tech Support Forum banner
Status
Not open for further replies.
1 - 3 of 3 Posts

· Registered
Joined
·
1 Posts
Discussion Starter · #1 · (Edited)
Brand new Asus computer
X555LAB Signature Edition
Windows 10
Intel(R) Core(TM) i3-5010U CPU @2.1 GHz 2.10 GHz
4.00 GB
64-bit operating system, x64-based processor
C:\Users\mcken\Documents is unavailable

This pops up every time I try clicking on anything that is on my desktop or in my file explorer- everything seems to have been deleted?
I uninstalled Steam right before this occurred. I restored my system to right before I uninstalled it and everything went back to normal. I uninstalled steam again and same result. Documents, pictures, and downloads are all lost or inaccessible.
Any idea of how to uninstall Steam and keep all the things on my local disk?
 

· TSF Team Emeritus , Microsoft Visiting Expert
Joined
·
3,263 Posts
Hi .... and welcome to the forums


Looks like you've run into a very badly designed uninstall program. It also looks like it has misbehaved for quite a few other Steam users. The trouble sees to occur when Steam in installed into a location other than the default location (in "Program Files").

Witness -
https://steamcommunity.com/discussions/forum/1/541907867783332303/
https://steamcommunity.com/discussions/forum/1/458606877314562648/

I'm glad that you figured out that System Restore works to make your desktop available again.

I didn't see any obvious information yet on a way to have Steam automatically uninstall - without causing the same issues again. The Steam installer seems to uninstall other objects in the folder into which it is installed. Not wonderful.

If you are tech-savvy, you can try:
1) Manually find and remove the Steam folders (using File Explorer) from the location you originally installed them.
2) Also search for and remove any Steam folders in Program Files, Program Files (x86), and Program Data.
3) In Registry Editor, search for and remove entries for Steam.
4) ... as an alternate to step 3 - you can try using CCleaner to find and remove orphan Steam entries from your Registry ... CCleaner can keep backups of the entries, so that you can "undo" their removal if things go sideways. Use the free version of CCleaner, over at Piriform - Download CCleaner - Millions of users worldwide!

That should do it.

Let us know if you have any questions.
 

· TSF Team Emeritus , Microsoft Visiting Expert
Joined
·
3,263 Posts
P.S. .... if you use CCleaner to help clean up the mess, use its Registry function to clean up the orphan entries, not the Uninstall function.... The Uninstall function would just run the same broken Steam uninstaller, and make the desktop items disappear again.
 
1 - 3 of 3 Posts
Status
Not open for further replies.
Top