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Discussion Starter · #1 · (Edited)
Local Area Connection "Connected" but keeps disconnecting Windows Live Messenger

(I'm a bit of a newbie so bear with me please)

I'm on virgin media broadband and I've never had any problems with my internet. I got a Belkin G Wireless Router about 2 months ago and again, no problems. The computer is wired to the modem through the router using ethernet cables. The only thing on the network is my ipod touch and my mum's laptop which connects wirelessly, but she doesn't use it often so I don't know if she is experiencing problems too.

But about 3 days ago suddenly I kept disconnecting from Windows Live Messenger, for up to 2 minutes and every 2-5 minutes. I've tried resetting the modem and router and resetting the computer in various different orders but to no avail.

I've pinged my ip and got constant <1ms except for the odd 4ms or so, but nothing higher and this doesn't seem too much?

I really have no idea what the problem is; I don't think it's the messenger program as I haven't updated it and Facebook is also playing up.

The strangest thing is it says I am connected at 100mbps constantly in the bottom right corner. The two computers images flash between blue and black.. Not sure if they are meant to be constantly blue?

Please help as it is really annoying me. If you need more information I will try to give it you but as I said I'm a bit of a newbie.

Thanks
 

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Re: Local Area Connection "Connected" but keeps disconnecting Windows Live Messenger

The flashing is when there is activity on the link.

Try pinging yahoo.com for 100 tries with the following command and post the results here, they'll be in the C:\PINGS.TXT file.

PING -n 100 >C:\PINGS.TXT
 

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Discussion Starter · #3 ·
Re: Local Area Connection "Connected" but keeps disconnecting Windows Live Messenger

Pinging yahoo.com [209.191.93.53] with 32 bytes of data:



Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Request timed out.

Reply from 209.191.93.53: bytes=32 time=141ms TTL=53

Reply from 209.191.93.53: bytes=32 time=142ms TTL=53

Reply from 209.191.93.53: bytes=32 time=142ms TTL=53

Reply from 209.191.93.53: bytes=32 time=145ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=144ms TTL=53

Reply from 209.191.93.53: bytes=32 time=148ms TTL=53

Reply from 209.191.93.53: bytes=32 time=145ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=142ms TTL=53

Reply from 209.191.93.53: bytes=32 time=159ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=149ms TTL=53

Reply from 209.191.93.53: bytes=32 time=143ms TTL=53

Reply from 209.191.93.53: bytes=32 time=145ms TTL=53

Reply from 209.191.93.53: bytes=32 time=145ms TTL=53

Reply from 209.191.93.53: bytes=32 time=147ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=148ms TTL=53

Request timed out.

Reply from 209.191.93.53: bytes=32 time=145ms TTL=53

Reply from 209.191.93.53: bytes=32 time=147ms TTL=53

Reply from 209.191.93.53: bytes=32 time=382ms TTL=53

Reply from 209.191.93.53: bytes=32 time=378ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=145ms TTL=53

Reply from 209.191.93.53: bytes=32 time=150ms TTL=53

Reply from 209.191.93.53: bytes=32 time=142ms TTL=53

Reply from 209.191.93.53: bytes=32 time=145ms TTL=53

Reply from 209.191.93.53: bytes=32 time=145ms TTL=53

Reply from 209.191.93.53: bytes=32 time=141ms TTL=53

Reply from 209.191.93.53: bytes=32 time=143ms TTL=53

Reply from 209.191.93.53: bytes=32 time=142ms TTL=53

Reply from 209.191.93.53: bytes=32 time=142ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=147ms TTL=53

Reply from 209.191.93.53: bytes=32 time=149ms TTL=53

Reply from 209.191.93.53: bytes=32 time=142ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=145ms TTL=53

Request timed out.

Reply from 209.191.93.53: bytes=32 time=143ms TTL=53

Reply from 209.191.93.53: bytes=32 time=155ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=141ms TTL=53

Reply from 209.191.93.53: bytes=32 time=149ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=148ms TTL=53

Reply from 209.191.93.53: bytes=32 time=145ms TTL=53

Reply from 209.191.93.53: bytes=32 time=150ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=182ms TTL=53

Reply from 209.191.93.53: bytes=32 time=143ms TTL=53

Reply from 209.191.93.53: bytes=32 time=145ms TTL=53

Reply from 209.191.93.53: bytes=32 time=148ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=142ms TTL=53

Reply from 209.191.93.53: bytes=32 time=143ms TTL=53

Reply from 209.191.93.53: bytes=32 time=145ms TTL=53

Request timed out.

Reply from 209.191.93.53: bytes=32 time=145ms TTL=53

Reply from 209.191.93.53: bytes=32 time=148ms TTL=53

Reply from 209.191.93.53: bytes=32 time=155ms TTL=53

Reply from 209.191.93.53: bytes=32 time=150ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=147ms TTL=53

Reply from 209.191.93.53: bytes=32 time=143ms TTL=53

Reply from 209.191.93.53: bytes=32 time=145ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=159ms TTL=53

Reply from 209.191.93.53: bytes=32 time=149ms TTL=53

Reply from 209.191.93.53: bytes=32 time=216ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=150ms TTL=53

Reply from 209.191.93.53: bytes=32 time=144ms TTL=53

Reply from 209.191.93.53: bytes=32 time=147ms TTL=53

Reply from 209.191.93.53: bytes=32 time=147ms TTL=53

Reply from 209.191.93.53: bytes=32 time=148ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Request timed out.

Reply from 209.191.93.53: bytes=32 time=150ms TTL=53

Reply from 209.191.93.53: bytes=32 time=147ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=162ms TTL=53

Reply from 209.191.93.53: bytes=32 time=142ms TTL=53

Reply from 209.191.93.53: bytes=32 time=163ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=143ms TTL=53

Reply from 209.191.93.53: bytes=32 time=151ms TTL=53

Reply from 209.191.93.53: bytes=32 time=145ms TTL=53

Reply from 209.191.93.53: bytes=32 time=146ms TTL=53

Reply from 209.191.93.53: bytes=32 time=141ms TTL=53

Reply from 209.191.93.53: bytes=32 time=151ms TTL=53



--

I think I did that right?
 

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Global Moderator
Electronic Design
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52,027 Posts
Re: Local Area Connection "Connected" but keeps disconnecting Windows Live Messenger

Well, you do appear to be having random dropouts on the line.



Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.

The link to post is near the top of the page and looks like:

If you wish to post this result to a forum, please copy/paste this URL
http://www.dslreports.com/linequality/nil/2357195 <- sample only, yours will obviously be different!
and your IP will be disguised.

Copy/paste that link here.

Note: You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.


DSLReports

Here's also the Line Quality Tests FAQ to help you understand the results. This will answer some questions about the line quality display.
 

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Discussion Starter · #5 ·
Re: Local Area Connection "Connected" but keeps disconnecting Windows Live Messenger

Okay I have looked around options for my firewall (ZoneAlarm free version) but I have no idea how to enable that thing so I'm just hoping it's already enabled. No software installed for my router either, that I can find anyway. I just had a disk that told me how to connect it. The connection is wired to the modem through the router, I hope this is okay? I'll run it again without the router if you want me to. Finally, the IP that my connection says if I click the two computers on the bottom right to bring up Local Area Connection Status is different to the one that dslreports.com/whois said. When I try to enter the IP that the Local Area Connection Status says, it says it is not public or something? Don't know if that is unusual but I thought I would let you know.

Results: http://www.dslreports.com/linequality/nil/2520966

Thanks for your help so far mate. Much appreciated
 

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Global Moderator
Electronic Design
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52,027 Posts
Re: Local Area Connection "Connected" but keeps disconnecting Windows Live Messenger

That should work for the UK, and it appears you do have some packet loss. I'd be calling the ISP with those results.
 
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