[glomedia]

I've started to get error messages whenever I try to do two things on my computer that always worked fine before.

Both message boxes are titled Internet Explorer Script Error and begin with "an error has occurred in the script on this page."

The error is "Library not registered" and then it shows a path to a .DLL

Does anyone know how I can register these libraries?
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HERE THE DETAILS FOR THE "EXPERTS":

1. Error occurs when I open Norton Antivirus 2002

Error: Library not registered
URL: res://C:\PROGRAM%20FILES\NORTON%20ANTIVIRUS\NAVUI.DLL/navstats.htm

2. Error occurs when I choose "Print Preview" for an Internet Explorer web page

Error: Library not registered
URL: res://C:\WINDOWS\SYSTEM\SHDOCLC.DLL/preview.dlg

I don't know how these became "unregistered" in the first place. (And besides that, I don't even know what an Internet Explorer script has to do with Norton Antivirus. I'm not even logged onto the internet at the time and IE isn't even open ... ah, computers )

 

[glomedia]

Thanks Doonz.

I have already searched the NAV Support site. I didn't find my exact error message, but I did discover that they have email support, so I sent an email of my problem to a tech. I'll await his/her response and that should provide my solution (for part 1 of my problem, anyway).

 

[glomedia]

Hello Jennifer

Jennifer, after I posted that message, I obtained a new laptop with a fresh version of Windows 98 on it. As a result, I didn't have to worry about the message anymore. So I guess you could say that "buying a new computer" was my solution to this problem :smile:

Seriously though, my reason for buying a laptop had nothing to do with this error message. I simply needed my own computer, so I thought I'd go with a laptop from eBay.

Other support forums provided advice about this error; so here are their solutions. Hope you find one that works for you.

(1) Microsoft KB Article 303486: Error Message When You Attempt to Print a Web Page

It doesn't say that this article applies to Windows XP, but you can try it.

(2) To properly register .dll, .exe, .ocx, .tlb, .vxd files for the registry to recognize them, go to Start > Run and type in the following:

C:\WINDOWS\SYSTEM\REGSVR32.EXE /I (space on each side of /I)
C:\WINDOWS\SYSTEM\SHDOCVW.DLL <enter>

Next, IE 5 or IE 5.5 users must type the following 2 lines. If you're using IE 6.0, DO NOT type these next 2 lines:

C:\WINDOWS\SYSTEM\REGSVR32.EXE /I
C:\WINDOWS\SYSTEM\SHDOC401.DLL <enter>

After confirmation:

C:\WINDOWS\SYSTEM\REGSVR32.EXE /I
C:\WINDOWS\SYSTEM\MSHTML.DLL <enter>

After typing the above and pressing <enter>,you will see a confirmation box that it was successful. Just press "OK" on it then reboot. Be sure to type the entries exactly as given, with all Caps. Note: The preceding entries apply to Windows 98. I don't know if they will work on Windows XP also. You can check out Axcel216's Windows Site for any Windows XP entries that will register libraries.

(3) Another possibility is that you have a badly written Browser Help Object (BHO), which you may have downloaded unknowingly because it is spyware.

Do a spyware scan with both Spybot S&D and Hijackthis. You can find other spyware destroyers that are more geared to novice users at http://mvps.org/winhelp2002/unwanted.htm

(4) Repair your version of Internet Explorer. I was given 2 ways of doing this. Note: These apply to Windows 98. I don't know if they will work on Windows XP.

(a) Repair via Add/Remove Programs. If no entry for repairing, then go to Start > Run and execute: rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"

(b) Or instead of (a), do this:
Start > Programs > Accessories > System Tools > System Information > Tools > Internet Explorer Repair Tool > Wait. Reboot.

(5) If you are using Internet Explorer 6 without Service Pack 1 (or if you don't know if you have Service Pack 1), instead of repairing IE, you may want to just uninstall it completely (via Add/Remove Programs) and then re-download the latest version and re-install it.

(You can also do this if you don't want to bother with the repair instructions in (4).)

(6) I don't know if this still applies in Windows XP, but in Windows 98, one can visit the Microsoft Windows Update site. The site scans your computer to determine what updates you need to your Windows software and then installs them for you. It will also tell you if you need IE Service Pack 1.