Tech Support Forum banner
Status
Not open for further replies.
1 - 2 of 2 Posts

·
Registered
Joined
·
223 Posts
Discussion Starter · #1 ·
My girlfriend has a Gateway Mx3228 laptop running Xp Home Sp2. It ran fineup until it freaked out and i reinstalled windows for her. I downloaded all the proper drivers from the gateway website and got everything installed. But for some reason i cannot connect to my wireless network. I have a D-Link wireless-N router. I have both my laptop and my desktop connected with no issues but hers will not connect. It will find the available wireless networks, let me select one,but will not connect. Either tells me it has limited or no connectivity or it will run thru the connection process, finish,but still not be connected. Can anyone offer assistance
 

·
Global Moderator
Electronic Design
Joined
·
52,021 Posts
Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 
1 - 2 of 2 Posts
Status
Not open for further replies.
Top