Hello bethbres, Welcome to TSF! :wave:
Power up the computer from a 'cold start', while continually tapping the F8 Key; this will take you to the "Safe Mode" Menus screen; select the option, "Last Known Good Configuration", and follow the on-screen prompts.
Post back with the results.
Kind Regards,
Power up the computer from a 'cold start', while continually tapping the F8 Key; this will take you to the "Safe Mode" Menus screen; select the option, "Last Known Good Configuration", and follow the on-screen prompts.
Post back with the results.
Kind Regards,