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Hello,

I've stumbled upon this issue yesterday only. The day before yesterday I was gaming all day Rainbow Six Siege and Overwatch, and all was ok.

What happens: Laptop randomly shuts down while gaming these games around 5-8minutes of game. It suddenly freezes and shuts down. When I play Hearthstone or browse, and even left laptop to be for about 4 hours, nothing happens.

My laptop: Acer Aspire Review Acer Aspire V3-771G (i7 3610QM, GeForce GT 650M). Battery is almost dead(can last about 5 minutes), so I always keep battery in and adapter pluged in when I play and etc.
Adapter Chicony 120w 6.32A, 19V has been fixed 2 times because it was not charging and wires were fixed or something inside it.

What I did: Countless times cleared laptop from dust with compressed air, the ventilator mostly. Played the games without battery only with AC. I also noticed that it shuts down immediatly and AC adapter doesnt switch to battery mode (suppose it's AC adapter failure). I also reinstalled Windows from W7 Ultimate to the same ones.

What I think: I think it's either AC adapter or motherboard. I can't find any similar adapter as mine from friends because it's 120w so I can't test if it's adapters fault or not. It's interesting that it shuts down only on demanding games.

Please let me know what you think and if someone had any similar problem?

Should I buy new AC adapter?

Thank you very much.
 

· Networking Team |Tech
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Hi there,

When you get a chance, do an internal system components diagnostics on your computer. Usually, laptops these days gives you the option to run system components diagnostics when you turn on the computer.

Keypress varies with different laptop brands/models. Some use F1, F2, F10, and F11, depending on the laptop brand/model.
 

· Global Moderator
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A laptop that shuts down is probably overheating. Make sure bottom of laptop is well ventilated consider using a laptop cooling pad.
 
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