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Discussion Starter · #1 · (Edited)
Hi everyone.

I have a HP Pavilion Power - 15-cb007nt laptop with Windows 10 Professional installed. I purchased the laptop three months ago.

When I leave the laptop to do something else and come back, I sometimes find it in sleep mode. "Sometimes" being the operative word here. It doesn't happen all the time. I sometimes leave the laptop for thirty minutes and when I come back it's still running. But sometimes, when I go to the kitchen to get a glass of water and come back, I find it in sleep mode. It puts itself to sleep when inactive, but does so randomly.

My power plan is set to High Performance. My laptop is always plugged in. There seems to be something wrong with my battery options but I can't seem to fix it.

I have attached screenshots of my Power Settings.
 

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Go to Advanced power Settings, then check the sleep/hybrid/hibernate options there as well... Also check for Lid Management and the power button action...
 

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Discussion Starter · #3 ·
Go to Advanced power Settings, then check the sleep/hybrid/hibernate options there as well... Also check for Lid Management and the power button action...
I'm attaching screenshots of both.
I don't press the power button when I leave the laptop to do something else.
 

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These look good... Next stop we might have to analyze the event logs to see what event was triggered during the shutdown..

Start--run--eventvwr.msc and look under System around the timelines of the event.
 

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Discussion Starter · #5 · (Edited)
These look good... Next stop we might have to analyze the event logs to see what event was triggered during the shutdown..

Start--run--eventvwr.msc and look under System around the timelines of the event.
It hasn't happened for a day and I don't remember the exact time when it last happened. I'll make a note to check Event Viewer when it goes into sleep mode again and give you an update.

Just a thought: Could this be happening because of the "Turn off hard disk after" option? I currently have that set to 20 minute as default. I'm attaching a screenshot.
 

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Yes.. This will cause the laptop to save the state to the Hard drive and will minimize HDD activity so Yes, this will also cause the symptoms of what you've explained. So please change this to never as well.
 

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Discussion Starter · #7 · (Edited)
Yes.. This will cause the laptop to save the state to the Hard drive and will minimize HDD activity so Yes, this will also cause the symptoms of what you've explained. So please change this to never as well.
I did what you said but a couple of minutes ago it happened again. I'm attaching a .txt file. The forum isn't letting me upload the .evtx log or the .xml log.

At 12:43:57, it says "The system is entering sleep. Reason: System Idle."
At 12:56:21, it says "The system has returned from a low power state.
 

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Discussion Starter · #9 ·
I guess I'm supposed to copy the logs and paste it here because nobody is willing to click on a .txt file.

Log #1
Level Date and Time Source Event ID Task Category
Information 6.10.2018 12:56:21 Microsoft-Windows-Power-Troubleshooter 1 None "The system has returned from a low power state.

Sleep Time: ‎2018‎-‎10‎-‎06T09:43:55.727345500Z
Wake Time: ‎2018‎-‎10‎-‎06T09:56:17.866774000Z

Wake Source: Device -Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)"
Warning 6.10.2018 12:56:21 Microsoft-Windows-WHEA-Logger 17 None "A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x1C:0x4
Vendor ID:Device ID: 0x8086:0xA114
Class Code: 0x30400

The details view of this entry contains further information."
Information 6.10.2018 12:56:21 Microsoft-Windows-Power-Troubleshooter 1 None "The system has returned from a low power state.
Information 6.10.2018 12:56:17 Microsoft-Windows-UserModePowerService 12 (10) Process C:\Windows\System32\WUDFHost.exe (process ID:644) reset policy scheme from {F01EE95D-6EDB-4879-B7FF-BE588734678C} to {F01EE95D-6EDB-4879-B7FF-BE588734678C}
Information 6.10.2018 12:56:17 Microsoft-Windows-UserModePowerService 12 (10) Process C:\Windows\System32\WUDFHost.exe (process ID:644) reset policy scheme from {F01EE95D-6EDB-4879-B7FF-BE588734678C} to {F01EE95D-6EDB-4879-B7FF-BE588734678C}
Information 6.10.2018 12:56:17 Microsoft-Windows-UserModePowerService 12 (10) Process C:\Windows\System32\WUDFHost.exe (process ID:644) reset policy scheme from {F01EE95D-6EDB-4879-B7FF-BE588734678C} to {F01EE95D-6EDB-4879-B7FF-BE588734678C}
Information 6.10.2018 12:56:16 Microsoft-Windows-Kernel-Power 130 (33) Firmware S3 times. SuspendStart: 815992038, SuspendEnd: 815992044
Information 6.10.2018 12:56:16 Microsoft-Windows-Kernel-Power 131 (33) Firmware S3 times. ResumeCount: 19, FullResume: 622, AverageResume: 620
Information 6.10.2018 12:56:16 Microsoft-Windows-Kernel-General 1 (5) "The system time has changed to ‎2018‎-‎10‎-‎06T09:56:16.500000000Z from ‎2018‎-‎10‎-‎06T09:44:00.038794700Z.

Change Reason: System time synchronized with the hardware clock."
Information 6.10.2018 12:44:00 Microsoft-Windows-Kernel-Power 107 (102) The system has resumed from sleep.
Information 6.10.2018 12:43:57 Microsoft-Windows-Kernel-Power 42 (64) "The system is entering sleep.

Sleep Reason: System Idle"
Log #2
Level Date and Time Source Event ID Task Category
Information 6.10.2018 13:23:05 Microsoft-Windows-Power-Troubleshooter 1 None "The system has returned from a low power state.

Sleep Time: ‎2018‎-‎10‎-‎06T10:18:42.134260900Z
Wake Time: ‎2018‎-‎10‎-‎06T10:23:03.386135700Z

Wake Source: Device -Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)"
Warning 6.10.2018 13:23:05 Microsoft-Windows-WHEA-Logger 17 None "A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x1C:0x4
Vendor ID:Device ID: 0x8086:0xA114
Class Code: 0x30400

The details view of this entry contains further information."
Information 6.10.2018 13:23:05 Microsoft-Windows-Power-Troubleshooter 1 None "The system has returned from a low power state.
Information 6.10.2018 13:23:05 Microsoft-Windows-Power-Troubleshooter 1 None "The system has returned from a low power state.
Information 6.10.2018 13:23:05 Microsoft-Windows-Time-Service 37 None The time provider NtpClient is currently receiving valid time data from time.windows.com,0x9 (ntp.m|0x9|0.0.0.0:123->52.178.161.41:123).
Information 6.10.2018 13:23:03 Microsoft-Windows-UserModePowerService 12 (10) Process C:\Windows\System32\WUDFHost.exe (process ID:644) reset policy scheme from {F01EE95D-6EDB-4879-B7FF-BE588734678C} to {F01EE95D-6EDB-4879-B7FF-BE588734678C}
Information 6.10.2018 13:23:03 Microsoft-Windows-UserModePowerService 12 (10) Process C:\Windows\System32\WUDFHost.exe (process ID:644) reset policy scheme from {F01EE95D-6EDB-4879-B7FF-BE588734678C} to {F01EE95D-6EDB-4879-B7FF-BE588734678C}
Information 6.10.2018 13:23:03 Microsoft-Windows-UserModePowerService 12 (10) Process C:\Windows\System32\WUDFHost.exe (process ID:644) reset policy scheme from {F01EE95D-6EDB-4879-B7FF-BE588734678C} to {F01EE95D-6EDB-4879-B7FF-BE588734678C}
Information 6.10.2018 13:22:59 Microsoft-Windows-Kernel-Power 130 (33) Firmware S3 times. SuspendStart: 817345912, SuspendEnd: 817345918
Information 6.10.2018 13:22:59 Microsoft-Windows-Kernel-Power 131 (33) Firmware S3 times. ResumeCount: 20, FullResume: 621, AverageResume: 620
Information 6.10.2018 13:22:59 Microsoft-Windows-Kernel-General 1 (5) "The system time has changed to ‎2018‎-‎10‎-‎06T10:22:59.500000000Z from ‎2018‎-‎10‎-‎06T10:18:47.372830700Z.

Change Reason: System time synchronized with the hardware clock."
Information 6.10.2018 13:18:47 Microsoft-Windows-Kernel-Power 107 (102) The system has resumed from sleep.
Information 6.10.2018 13:18:45 Microsoft-Windows-Kernel-Power 42 (64) "The system is entering sleep.

Sleep Reason: System Idle"
Information 6.10.2018 13:18:44 Microsoft-Windows-Time-Service 158 None The time provider 'VMICTimeProvider' has indicated that the current hardware and operating environment is not supported and has stopped. This behavior is expected for VMICTimeProvider on non-HyperV-guest environments. This may be the expected behavior for the current provider in the current operating environment as well.
 

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The file has nothing to do with anyone helping you, they may not be online so will not have had any time to view them please keep in mind we are all volunteers and give up our free time to help out here, and sometimes family, work etc has to take precedent.
 

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Discussion Starter · #11 ·
The file has nothing to do with anyone helping you, they may not be online so will not have had any time to view them please keep in mind we are all volunteers and give up our free time to help out here, and sometimes family, work etc has to take precedent.
You're absolutely right. I know that. I meant people might be hesitant to click on the file because they might think it's infected with a virus. I apologize for the inconvenience.
 

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Please update the SMBus/Chipset Drivers and ACPI drivers for your device from the HP website.

Please download and update them from the Manufacturer's website ONLY..
 

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I have had this issue on multiple Windows 10 PCs I have built for customers (and my own work laptop included) recently.

The fix for me is this:

1. Open Regedit

2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\238C9FA8-0AAD-41ED-83F4-97BE242C8F20\7bc4a2f9-d8fc-4469-b07b-33eb785aaca0

3. Double click on Attributes

4. Enter number 2.

5. Go to Advanced power settings in Control Panel (click on Windows/Start button, write power options, click on Power Options, in the selected plan click on the Change plan settings, click on the Change advanced power settings).
Click Change settings that are currently unavailable (if this appears)

6. Click Sleep, then System unattended sleep timeout, then change these settings from 2 Minutes to 60 (or whatever you want). Save the settings.

It should now not go to sleep after a short while.
 

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Hi everyone.

I have a HP Pavilion Power - 15-cb007nt laptop with Windows 10 Professional installed. I purchased the laptop three months ago.

When I leave the laptop to do something else and come back, I sometimes find it in sleep mode. "Sometimes" being the operative word here. It doesn't happen all the time. I sometimes leave the laptop for thirty minutes and when I come back it's still running. But sometimes, when I go to the kitchen to get a glass of water and come back, I find it in sleep mode. It puts itself to sleep when inactive, but does so randomly.

My power plan is set to High Performance. My laptop is always plugged in. There seems to be something wrong with my battery options but I can't seem to fix it.

I have attached screenshots of my Power Settings.
 

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Hi, the reg mod from Mike should do the job, you can also achieve this with powercfg settings, if you are uncomfortable with the registry.

Press win +x keys together, select Powershell (admin) from the options.

The first cmd adds the option under advanced power settings +Sleep, select your preferred timeout. The second cmd reverts to default (ie no settings show).

Copy the cmd you want (first one) and right click anywhere in the powershell window, the cmd will append to the prompt, press enter.

powercfg -attributes SUB_SLEEP 7bc4a2f9-d8fc-4469-b07b-33eb785aaca0 -ATTRIB_HIDE

powercfg -attributes SUB_SLEEP 7bc4a2f9-d8fc-4469-b07b-33eb785aaca0 +ATTRIB_HIDE
 

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Discussion Starter · #18 ·
Go into settting and change the time your laptop is idle before sleep mode take over I have mine set to never go to sleep
Uhh... I'm guessing you didn't read my previous messages? I posted screenshots where I show the options you mentioned and they are already set to 'Never'...

I have had this issue on multiple Windows 10 PCs I have built for customers (and my own work laptop included) recently.

The fix for me is this:

1. Open Regedit

2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\238C9FA8-0AAD-41ED-83F4-97BE242C8F20\7bc4a2f9-d8fc-4469-b07b-33eb785aaca0

3. Double click on Attributes

4. Enter number 2.

5. Go to Advanced power settings in Control Panel (click on Windows/Start button, write power options, click on Power Options, in the selected plan click on the Change plan settings, click on the Change advanced power settings).
Click Change settings that are currently unavailable (if this appears)

6. Click Sleep, then System unattended sleep timeout, then change these settings from 2 Minutes to 60 (or whatever you want). Save the settings.

It should now not go to sleep after a short while.
Thank you! I've just applied your fix. Let's see if it works for me.
 
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