[hooliej]

in my device manager under system devices, then system speakers there is no driver installed, do i need a driver here?
packard bell easynote f7. win xp.
i'm stuck.
thanks
jerry

 

[BCCOMP]

Hi Jerry,
Does the device manager show any errors (yellow or red exclamation points)?
Here is a link for you drivers for this model:
http://support.packardbell.com/uk/item/index.php?i=platform_Titan_P&g=2000
I am unsure of your exact model.
Thanks,
Bill

 

[hooliej]

everything in my device manager is fine except, down near the bottom, click system devices, system speakers, no driver installed. there are no warnings or markers showing this.
i now think a registry cure program deleted .dll files , does this matter?
thanks
jerry

 

[BCCOMP]

Try to download and install the sound driver mentioned in the previous post. Is your version of XP fully updated? If no please update it.
Thanks,
Bill

 

[hooliej]

Tried that still no sound.
xp is updated.

 

[BCCOMP]

Uninstall the sound drivers and then reboot. Go into your BIOS and see if the onboard sound is enabled. See if windows detects the soundcard.
Thanks,
Bill

 

[hooliej]

hi bill,
thanks for your help.
i did as requested.
in my bios there is no mention of the sound card also there does not seem to be a place for it.
my laptop after reboot found new hardware and installed vinal ac driver.
still no sound.

i dont think its the driver or the speakers, do .dll or registry files effect the sound?
thanks
jerry:4-dontkno

 

[BCCOMP]

Yes, It can affect sound. But in your BIOS it should say Sound or A97 something ENABLED. If you can Post an Everest Report under my sig. Also post a screen shot of the Device Manager showing any errors(yellow or red).
Thanks,
Bill

 

[hooliej]

i'm having trouble uploading everest report. invalid file type.
can u send me email?

 

[BCCOMP]

Hi,
Yes I can send e-mail, but unsure what you want me to send. I have sent you a PM.
Thanks,
Bill

 

[hooliej]

View attachment everest report.zip
i've saved everest report in zip file hope this works.
i wanted your email so i could send you the everest report as this site does not recognise everst files.
thanks
jerry

 

[BCCOMP]

Hi Jerry,
According to your Everest report you have an SIS 7012 audio card.
Try this link:
http://www.sis.com/
Click on download
Accept the agreement and I agree. Select the OS (XP) Audio driver and then select SIS 7012. Be sure you have all the Microsoft updates (SP2 and critical updates) installed first.
Hope this helps.
Thanks,
Bill

 

[hooliej]

Hi bILL
did that when instaling new software it gets to "load setup utility xp" then gives an error, -654523467? then setup failed
?
jerry
my laptop is up to date on the windaws site

 

[BCCOMP]

Hi Jerry,
Go to the control panel, select switch to classic view(if not already). Then go to sound and audio devices. Check that the sound is not muted and the speaker volume is up. Then go to the speaker section and click on the advance tab and check for the proper speaker setup (Laptop stereo). Also open the device volume advance tab and besure nothing is muted.
Thanks,
Bill

 

[hooliej]

Thats all checked and fine. it wont even play system sounds, the correct driver is installed.
no alerts in device manager.

i can only think it has something to do with a registery cure program i ran which deleted .dll files. i've restored the system using the same regestary cure program but still no sound.

i had a problem with my dvd drive, so i bought an external drive which came with nero6 softwawe, i loaded this then my internal dvd sorted itself, so i uninstalled nero and the external dvd.

would the above be the problem.

thanks
jerry

 

[BCCOMP]

Hi Jerry,
Running out of ideas. I am going to give a shout to others
Thanks,
Bill

 

[BCCOMP]

Hi Jerry,
Have you tried a XP system restore to a date before you ran the registry cure program?
This was a suggestion made by eneles one of our best moderators.
Thanks,
Bill

 

[speedster123]

back in the device manager click view, then show hidden devices.
did you get a motherboard disk?
if you have one, run the disk for the chipset drivers.

do you have powered external speakers you could try on this unit?

 

[hooliej]

hi again,
when i goto device manager and view all devices, in non plug and play devices there is a yellow explination mark.

when i investigate this it says there are no drivers instralled. the trouble shooter cant help me.

what does this mean.
jerry

 

[hooliej]

the yellow mark is on the "serial" tab in device manager <view all>