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Discussion Starter · #1 · (Edited)
Hi,
I got a Dell 15r last week to replace my old laptop and I just can't connect to our house's wifi. It sees the network fine, but I just get "Windows cannot connect to x". Now at first we just called tech support, but they suggested to plug it into our router through ethernet and update the drivers. We did, and it automatically connected to the network fine. The second we hung up the phone, the problems came back. Turns out that it will connect when its within 2mof the router. Any further and it just won't connect. I've forum surfed for hours trying everything that other people with similar symptoms had, I've altered all of the adapter settings (they're back to default now, I haven't screwed anything up) and I've tried on the router's side too, but still nothing.

I took it around a friend's house to see if it was my router, but it does exactly the same thing at his house. Works fine at extremely close range, but nowhere else. He lent me a usb dongle wifi receiver and that connects fine (range isn't as good though). Any suggestions? Do I need to get Dell to fix the card/replace the laptop?

I'm sorry for the essay, but I just wanted to make sure that you got every detail.
Christian

Forgot to add, laptop's wireless card is the Intel 1000 BGN and the router is the O2 Wireless Box II (Thomson SpeedTouch TG585 v7 I think)
 

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Did you have any problems with your old laptop? Have you update Windows?My friend had a similar problem with Windows 7 and when he updated Windows, his system updated the drivers for his wireless adapter. Straight away he was able to connect to his home network.
 

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Discussion Starter · #3 ·
Nope, I never had any problems with connecting to this router with my old laptop, my phone, my xbox, my psp, or the other two laptops in the house. I have updated Windows and still the same problems.
 

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Discussion Starter · #4 ·
Another thing I forgot to mention, when I run the Intel Wireless Tools diagnosis, it fails the association test. I've tried everything under the troubleshooting section, so I have no idea what it could be..
 

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what your saying is your lap top is a wk old/?

it will connect fine via Ethernet cable ,but wont connect via wireless/?/back up any data you have and restore the lap top back to factory default via the dell recovery partition,if afterwards your still having this problem return your lap top to dell and have them sort it for you,you should not be having problems with a i wk old machine
 

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Discussion Starter · #6 ·
Alright, well I called tech support and after an hour of going through everything that I've already tried, he said that the card needs to be replaced and so a technician is coming tomorrow. Thanks for your help guys.
Christian
 
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