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Hey i bought a computer from i buypower a few months ago and ever since i recieved the machine i have had problems with it, here are the specs: intel pentium M 1.86GHz, 1024 GB ram, 80 gig hd, ati x700 and thats about it, but the laptop will freeze whenever i am typing in word, i can type in wordpad all day and nothing will happen, but word always freezes and the screen goes black, then sometimes it will flicker and come back or it will just restart, if i continue to type in word when i comes back then it will go into software rendering and say that i need to restart, but the funny thing is i can play half-life 2 for hours with all of the graphics all of the way up and it wont freeze, so i am really confused. i ordered a new laptop and the new one does the same thing, i tried installing the microsoft word trial, just in case it was something with my version of word, but that did not do anything...i have reformated and re-installed everything, removed and reinserted the ram...nothing has worked, open to any ideas, also in the system properties under the ram it says "Physical Address Extension" just wondering what that means, thanks for the help in advance!
 

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This is a strange one! I can't see how Word would require any level of hardware rendering but apparently it does. Go into the display control panel and click the effects tab. Turn off any features such as fading menus, etc. Then go to the mouse panel and uncheck cursor shadow. You may also want to hit ati.com and get new drivers.
 

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Discussion Starter #3 (Edited)
I will try that i dont know if that will help, bc it i always have all of those settings on and word is the only thing it freezes in, and i do have the latest ATI drivers already...but ill give it a shot thanks for the idea.

P.S. here is what the message says:
VPU Recover was unable to fully recover from a hardware deadlock, and has switched to software rendering. To restore hardware rendering, you must restart your computer.
 

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matt,

i experienced something similar to your issue yesterday out of nowhere. i was on the internet, and granted my laptop isnt the newest one, but when it get too hot i shut it down. yesterday afternoon my laptops screen ran just like clockwork until it got to the blue welcome screen , then it cut out . i have since the tried doing a system restore which proved to do nothing in my favor. i received the same error message as you did about VPU recover. i tour with a band and will be heading out within the next few weeks so i need this thing to work .any ideas or suggestions?
 
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