Hi guys, I've reverted back from Windown 10 to Windows 7 because basically I couldn't stand Win 10 and I've encountered a problem. Basically my laptop runs and then totally randomly the screen goes black although the machine is still running....but is totally unresponsive. This happens at random times, it could be just after logging in or 20 mins or so later.
Powering off is the only option I have...
It's a Dell machine, win 7. Intel i5 processor, 8gb ram.
The machine runs fine in safe mode. The CPU seems to be running really hot which could be connected? it's going up to 100+oC at times.
I've tried a complete fresh re-install and the same issue persists. I've attached the logs you guys have requested.
· OS - Windows 7 SP1
· x86 - 64 bit
· What was the original installed OS on sthe ystem? Win 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Pre installed from Dell and back up disc used since
· Approximate age of system (hardware) - 3-4 years
· Approximate age of OS installation. 1 day old
· Have you re-installed the OS? Yes
· CPU Intel i5 2.53Ghz
· Video Card - ATI Radeon HD 5650
· MotherBoard (if NOT a laptop)
· Power Supply - brand & wattage (if NOT a laptop)
· System Manufacturer Dell
· Exact model number (if laptop, check label on bottom) Studio 1749
Laptop or Desktop? Laptop
Powering off is the only option I have...
It's a Dell machine, win 7. Intel i5 processor, 8gb ram.
The machine runs fine in safe mode. The CPU seems to be running really hot which could be connected? it's going up to 100+oC at times.
I've tried a complete fresh re-install and the same issue persists. I've attached the logs you guys have requested.
· OS - Windows 7 SP1
· x86 - 64 bit
· What was the original installed OS on sthe ystem? Win 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Pre installed from Dell and back up disc used since
· Approximate age of system (hardware) - 3-4 years
· Approximate age of OS installation. 1 day old
· Have you re-installed the OS? Yes
· CPU Intel i5 2.53Ghz
· Video Card - ATI Radeon HD 5650
· MotherBoard (if NOT a laptop)
· Power Supply - brand & wattage (if NOT a laptop)
· System Manufacturer Dell
· Exact model number (if laptop, check label on bottom) Studio 1749
Laptop or Desktop? Laptop
