make and model of the Modem
whats the status of all the lights on the modem
do a powercycle
if you can copy to a working pc - lets see an ipconfig /all
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How to power cycle
“power cycle” process to reboot or reset the modem/router
- Switch off all the devices modem, router and computers also unplug their power cables.
- Wait at least 30 seconds.
- Plug the power cords back in, but don’t switch them on.
- First turn on the modem and then wait for a few minutes for it to settle and all the lights to become stable.
- Next switch on the router (if a seperate device ) and then wait for a few minutes for it to settle and all the lights to become stable.
- Now turn on your computer, You should now be able to access the Internet.
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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results in a reply here
Hold the
Windows key and press
R, then type
CMD then press
Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
In the command prompt window that opens, type the following command:
Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.
ipconfig /all > network.txt & network.txt
It will export the results to notepad and then automatically open notepad.
Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose
Edit -
Select all
all the text will be highlighted
Next
From the notepad menu - choose
Edit -
Copy
Now go back to the forum - reply and then right click in the reply box and
paste
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