[Ried]

Hello rockhopper224 and welcome,

We prefer a more comprehensive set of logs to assist in detecting any malware that may be present.

As noted in the final step (Step 5) of our sticky topic IMPORTANT - Read This Before Posting For Malware Removal Help....

Download Deckard's System Scanner (DSS) to your Desktop.

What DSS will do:

• create a new System Restore point in Windows XP and Vista.
• clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
• check some important areas of your system and produce a report for your analyst to review.
• DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

Note: You must be logged onto an account with administrator privileges.

1. Close all applications and windows.
2. Double-click on dss.exe to run it, and follow the prompts.
3. When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
4. Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt in your next reply.
5. Please attach extra.txt to your post.

To attach a file to a new post, simply

1. Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
2. copy and paste the following into the "Upload File from your Computer" box:
   C:\Deckard\System Scanner\extra.txt
   ​
3. Click Upload.

Please include the following in your next reply:

main.txt
an attached extra.txt

 

[Ried]

Hello rockhopper224,

This will require more than one round to properly eradicate. Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Read through this entire procedure and if you have any questions, please ask them before you begin. Then either print out, or copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.


It's IMPORTANT to carry out the instructions in the sequence listed below.


***************************************************

You currently have 2 Anti Virus programs installed. (Avast and Symantec). While it may seem to be added protection for you, more than 1 Anti Virus can cause conflicts and confusion between the AV programs as well as system slow downs and other forms of instability. Please choose and run only 1 and uninstall the other via the Add/Remove Programs in the Control Panel.

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After you've completed the above...

Open HijackThis and click on 'Do a System Scan Only'. 'Check' the following entries:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://softwarereferral.com/jump.php...MjI6Ojg5&lid=2
O15 - Trusted Zone: http://locator.cdn.imageservr.com
O15 - Trusted Zone: http://locator1.cdn.imagesrvr.com
O15 - Trusted Zone: http://scanner.sysprotect.com
O15 - Trusted Zone: http://*.systemdoctor.com
O15 - Trusted Zone: http://www.winantivirus.com
O15 - Trusted Zone: http://www.winantiviruspro.com
O15 - Trusted Zone: http://download.cdn.winsoftware.com
O15 - Trusted IP range: http://202.67.220.225
O15 - Trusted IP range: http://62.4.84.53
O15 - Trusted IP range: http://59.148.220.121
O15 - Trusted IP range: http://82.98.235.58
O15 - Trusted IP range: http://85.12.25.90

Click 'Fix Checked' and close HijackThis.

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Now please download ComboFix.exe from here and save it directly to your desktop.

Do not run it yet.

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With malware infections being as they are today, it's strongly recommended to have the Windows Recovery Console on your machine before doing any malware removal.

The Windows recovery console will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.


Go to Microsoft's website => http://support.microsoft.com/kb/310994

Select the download that's appropriate for your Operating System

Download the file & save it as it's originally named, next to ComboFix.exe.

Now close all open windows and programs, including all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

• Drag the setup package onto ComboFix.exe and drop it.
  
• Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.
  
  
  
  
  
• At the next prompt, click 'Yes' to run the full ComboFix scan.
  
  
• When the tool is finished, it will produce a report for you.

Please post the C:\ComboFix.txt along with a new HijackThis log for further review.