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Discussion Starter · #1 ·
Hi all

Specs: AMD FX™-8350 Eight-Core Processor
Manufacturer: AMD
Speed: 4 GHz
Number of Cores: 4
Video Card: PowerColor Radeon HD 7970 3GB OC
SSD: Samsung 840 Series 120GB 2.5" Solid State Drive/SSD
HDD: Seagate Barracuda ST2000DM001 3.5" 2TB SATA 6.0Gb/s Hard Drive
RAM: Corsair Vengeance Low Profile CML8GX3M2A1600C9 8GB (2x4GB) DDR3
PSU: Corsair GS-700 V2 80 PLUS Bronze Power Supply
MOBO: Gigabyte GA-990FXA-UD3 Motherboard
Operating System: Microsoft Windows 7 Home Premium SP1 OEM 64-Bit

I started getting crashes while playing games about 6 weeks ago. It started as my computer shutting down and restarting spontaneously, then the BSODs started and it also sometimes just freezes. All three types continue to happen with no discernible cause for the difference in crash type, but all only when I am gaming. It happens with the same frequency whether playing Witcher 3 (graphically intensive) or CS:GO (not intensive). All of the crashes give the same event ID 41 task category 63. Most of the crashes give a BugCheckCode of 0, but some give a number that seems to randomly change (59, 30, 254, 252). I have translated these to hex and searched for them on the Microsoft website with no real results except for two of them mentioning Avast, which I don't have installed.

I originally thought it must be my graphics card overheating so I got some compressed air and cleaned out all the dust (which there was a lot of as it is about 2 years old). I have been monitoring all of the temps with HWMonitor, but they all seem to be within safe ranges. I havent changed any hardware since I added a dedicated sound card about a year ago. The only software that has changed in that time has been Windows updates and whatever updates I need for my graphics card.

I then thought it might be that my PSU has degraded over time such that it can no longer handle the surges that come while gaming, but I calculated the wattage that my rig should need and it is still well below the 700W that my PSU should be giving, even allowing for some degradation. I changed the outlet that my PSU was attached to in case it was faulty and I have monitored the rails using HWMonitor and 12V has not dropped below 12 and the 5V has not dropped below 5 while gaming. The only value that shows any significant fluctuation is the CPU VCORE, which has a Max of 1.440V and a Min of 0.936V, but I understand that is normal as the load requirements change. I considered buying a PSU tester but I thought I should exhaust all avenues before spending money on something that might not even be the problem.

My next thought was that it might be RAM or SSD/HDD. I did a Seatools test and everything came up normal for both SSD and HDD. Last night I did a memtest86, which I cancelled after 11.5 hours. It had basically done almost 2 full passes with no errors. I would have liked it to do more passes but the hammer test seemed to take about 8 hours first time round. Could that be indicative of a problem, even though no errors showed? I have also reseated my ram and could try using the spare slots on my MOBO, but that seems a bit pointless seeing as the Memtest came up clean.

I did a malware scan using both MSE and AVG, neither finding anything. I have also reset my BIOS to factory.
One of the threads I found suggested that sound drivers could cause complications and I noticed that I have three sound devices in my Device Manager. AMD HD, ASUS Xonar DX and Realtek HD. I use my onboard sound for my headset and a dedicated sound card for my 2.1 speaker system, which I understand are Realtek and ASUS, respectively. Should I get rid of AMD?

As far as I can tell I have done everything a layperson can do to troubleshoot and probably need some help debugging the crash dump files, located here: TinyUpload.com - best file hosting solution, with no limits, totaly free. Any other advice is greatly appreciated by me and my long-suffering CS:GO team mates.

Imgur Screenshot of HWMonitor stats during gaming, about 5-10 minutes before a crash. CPU heat looks quite high, but am not sure what it is supposed to be.

I should also mention that the two attachments were created with only 4GB of RAM in use as I was previously Memtesting them separately.
 

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Sudden shut downs without warning will most often turn out to be defective power supply or motherboard related, temps will usually cause the motherboard speaker to beep(providing you have on hooked to the motherboard) before shutting down.

That said the 87c is too hot for that CPU> https://community.amd.com/thread/171115 what cooler are you using?

AODDriver2.sys Tue Feb 11 06:06:52 2014 is a AMD overdrive driver that's part of AMD fuel located here> C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys see if you can remove the AMD fuel program it's been a problem on quite a few systems but I've never heard of shutting the system down.

The last 3 dumps are all different that usually points to hardware as the cause if all your sticks pass memtest86+,you get the CPU temp down and removing AMD overdrive does not help then we'll have to try running driver verifier.


Code:
Debug session time: Sun Jul 19 04:18:45.718 2015 (UTC - 4:00)
Loading Dump File [C:\Bsodapp\SysnativeBSODApps\071915-10904-01.dmp]
Built by: 7601.18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime: 0 days 0:41:51.163
Probably caused by : ntkrnlmp.exe ( nt!IopDequeueIrpFromThread+bb )
BugCheck 3B, {c0000005, fffff800034995db, fffff8800dc63ae0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Bugcheck code 0000003B
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800034995db, Address of the instruction which caused the bugcheck
Arg3: fffff8800dc63ae0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  csgo.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!IopDequeueIrpFromThread+bb
BiosVersion = FC
BiosReleaseDate = 02/05/2013
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = To be filled by O.E.M.
BaseBoardProduct = 990FXA-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Jul 15 22:24:51.152 2015 (UTC - 4:00)
Loading Dump File [C:\Bsodapp\SysnativeBSODApps\071615-10888-01.dmp]
Built by: 7601.18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime: 0 days 0:53:46.323
Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+2ad )
BugCheck 3B, {c0000005, fffff800034846dd, fffff8800ddb3620, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Bugcheck code 0000003B
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800034846dd, Address of the instruction which caused the bugcheck
Arg3: fffff8800ddb3620, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!KiCommitThreadWait+2ad
BiosVersion = FC
BiosReleaseDate = 02/05/2013
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = To be filled by O.E.M.
BaseBoardProduct = 990FXA-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Jul 15 21:25:32.908 2015 (UTC - 4:00)
Loading Dump File [C:\Bsodapp\SysnativeBSODApps\071615-11029-01.dmp]
Built by: 7601.18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime: 0 days 0:46:20.032
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::UnreferenceDmaBuffer+7d )
BugCheck 1E, {0, 0, 0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Bugcheck code 0000001E
Arguments: 
Arg1: 0000000000000000, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_dxgmms1!VIDMM_GLOBAL::UnreferenceDmaBuffer+7d
BiosVersion = FC
BiosReleaseDate = 02/05/2013
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = To be filled by O.E.M.
BaseBoardProduct = 990FXA-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Jul 15 02:16:20.416 2015 (UTC - 4:00)
Loading Dump File [C:\Bsodapp\SysnativeBSODApps\071515-11356-01.dmp]
Built by: 7601.18869.amd64fre.win7sp1_gdr.150525-0603
System Uptime: 0 days 0:00:43.540
Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_RegisterUSBPortDriver+4229 )
BugCheck FE, {6, fffffa8008cdaa60, 4f444648, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000FE]BUGCODE_USB_DRIVER (fe)[/url]
Bugcheck code 000000fE
Arguments: 
Arg1: 0000000000000006, USBBUGCODE_BAD_SIGNATURE An Internal data structure (object)
	has been corrupted.
Arg2: fffffa8008cdaa60, Object address
Arg3: 000000004f444648, Signature that was expected
Arg4: 0000000000000000
BUGCHECK_STR:  0xFE
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xFE_BAD_SIGNATURE_USBPORT!USBPORT_RegisterUSBPortDriver+4229
BiosVersion = FC
BiosReleaseDate = 02/05/2013
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = To be filled by O.E.M.
BaseBoardProduct = 990FXA-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``




		***   3rd PARTY DRIVER LIST   *** 
		***   3rd PARTY DRIVER LIST   *** 




AODDriver2.sys              Tue Feb 11 06:06:52 2014 (52FA044C)
AppleCharger.sys            Wed Oct 24 20:51:02 2012 (50888CF6)
AtihdW76.sys                Mon May 18 12:48:42 2015 (555A17EA)
EtronHub3.sys               Fri Jul 20 03:15:52 2012 (500905A8)
EtronXHCI.sys               Fri Jul 20 03:15:46 2012 (500905A2)
RTKVHD64.sys                Tue Oct 30 05:51:36 2012 (508FA328)
Rt64win7.sys                Tue Aug 23 09:55:41 2011 (4E53B15D)
amd_sata.sys                Wed Apr 11 10:40:24 2012 (4F8597D8)
amd_xata.sys                Wed Apr 11 10:40:27 2012 (4F8597DB)
amdiox64.sys                Thu Feb 18 10:17:53 2010 (4B7D5A21)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
atikmdag.sys                Mon Jun 22 21:34:51 2015 (5588B7BB)
atikmpag.sys                Mon Jun 22 21:10:51 2015 (5588B21B)
cmudaxp.sys                 Thu Apr 11 06:45:54 2013 (51669462)
dtsoftbus01.sys             Thu Jun 20 03:22:51 2013 (51C2ADCB)
mvs91xx.sys                 Thu Jan 19 01:51:00 2012 (4F17BD54)
mvxxmm.sys                  Thu Jan 19 01:50:44 2012 (4F17BD44)
netr28x.sys                 Fri Feb 22 04:10:29 2013 (51273605)
usbfilter.sys               Fri Mar 30 23:48:56 2012 (4F767EA8)


[url=http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]AODDriver2.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]AppleCharger.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]AtihdW76.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=EtronHub3.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]EtronHub3.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=EtronXHCI.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]EtronXHCI.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]RTKVHD64.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]Rt64win7.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=amd_sata.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]amd_sata.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=amd_xata.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]amd_xata.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=amdiox64.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]amdiox64.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=amdxata.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]amdxata.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=atikmdag.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]atikmdag.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=atikmpag.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]atikmpag.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=cmudaxp.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]cmudaxp.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]dtsoftbus01.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]mvs91xx.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]mvxxmm.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=netr28x.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]netr28x.sys[/COLOR][/B][/url]
[url=http://www.carrona.org/drivers/driver.php?id=usbfilter.sys]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=BLUE]usbfilter.sys[/COLOR][/B][/url]
 

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Discussion Starter · #3 ·
Thanks for the reply Wrench.

I never hear any beep before shutdown and do have a headset connected to MOBO sound. I just have the retail fan/heatsink on my mobo. My system is 2 years old and while I did clean the dust recently, there is a chance that the thermal paste has deteriorated or perhaps the heatsink moved when I cleaned it out.

I will remove the AMD fuel system tonight. Is that a simple matter of using Windows Change/Remove programs from list is will I have to use AMD to do it?

Both of my RAM sticks passed long memtests, both together and separately. I am currently running a driver verifier and it will have been going for about 24 hours by the time I get home from work tonight.

Thanks again.
 

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Discussion Starter · #5 ·
If fuel is in the Add/remove list(it isn't always there) yes that's the best/easiest way.

Headphones won't work for system beeps that takes a 2 wire motherboard speaker plugged into the motherboard header for the system speaker.
Then I don't have a motherboard speaker. Would there be a different crash dump notice if it were shutting down due to heat?

Is it possible that the heat sensors are giving a false reading because I put my finger on the heat sink last night and it didn't feel incredibly hot?
 

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There is not a different bug check for overheating since that's not a software bug.
Overheating can cause a lot of different weird bug check codes.

The heat sink being cool to the touch could mean the heat sink is not making good contact thus there is no heat transfer from the CPU to the heat sink.
Check in the bios to see what the temp reading is it won't be under load so you are looking to see if it's close the the lower reading in hwm.
 

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Discussion Starter · #7 ·
The heat sink was quite warm, just not scalding.

I have disabled the Fuel process as it didn't show up in my program list.

The BIOS temp showed a similar temp to the HWM temps Imgur.

I left the driver verifier running overnight but when I got home from work my computer was at the log in screen. I assume this means that verifier caused a crash but there is no new critical event in the Event Viewer and no new crash file in the minidump.

Do you think it could be anything to do with me having 3 sound devices? I switch between onboard sound and dedicated soundcard regularly and so I use at least 2 of them.
 
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