Tech Support banner
Status
Not open for further replies.
1 - 12 of 12 Posts

·
Registered
Joined
·
8 Posts
Discussion Starter · #1 ·
I keep getting the following message:

"0x74986b37" referenced memory at "0x00000024". The memory could not be
read".
and the IE7 shuts down

Is it a hardware or software problem and how do I fix it?

Thanks,
Pressagny
 

·
Registered
Joined
·
8 Posts
Discussion Starter · #6 ·
know I am really confused.
I am getting conflicting stories.
I do not understand anything about computer.
All I want is a strait answer to fix my problem.
Any one willing to volonteer a true answer or
is everyone dealing with computers just guessing.
Tried everything suggested on the post. Now my
desktop is not working and I have to use my laptop.
What is going on?
Thanks,
Pressagny
 

·
Premium Member
Joined
·
78,002 Posts
0x0000024 indicates an ntfs error to which there can be a number of different causes,there is no magic wand to wave and fix the problem
you first have to isolate the problem before you can fix it
if chkdsk /r gave no result d/load and run the h/drive makers diognostic utility on the h/drive
if that comes up clear and memtest came up clear you can take a shortcut and do a repair install of the op.system
 

·
Registered
Joined
·
8 Posts
Discussion Starter · #8 ·
"if chkdsk /r gave no result d/load and run the h/drive makers diognostic utility on the h/drive"
I have no idea of you are talking about.
 

·
Registered
Joined
·
8 Posts
Discussion Starter · #9 ·
memtest came up clear
Try to do a memtest but cannot download memtest file keeps telling me that I need to provide "SonicNow" CD??????
 

·
Premium Member
Joined
·
78,002 Posts
you put memtest on floppy and then boot from the floppy
you only test 1 stick at a time or you will get false results
tour hard drive maker will have a download section with tools
the diognostic utility is one of those tools and you do the same proceedure with it as memtest put on floppy and boot from the floppy
 

·
Registered
Joined
·
8 Posts
Discussion Starter · #11 ·
I do not have a floppy all I have is a DVD drive.
To be honest with I do not really have time to deal with
this and something similar happens every 3 to 6 months.
What am I doing wrong for this to happen>
 

·
Premium Member
Joined
·
78,002 Posts
then download the iso version of them and burn them to cd and boot from the cd
if you don't have time to bother with it take it to your local computer repair shop
one cause of file corruption is shutting down the computer manually before waiting for it to auto shut down
 
1 - 12 of 12 Posts
Status
Not open for further replies.
Top