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I'd ask them if they are primarily phone support or do they also offer on-site support.

Are they available 24/7, if not how much per hour is a late night call out charge.

Does the cost of hiring the company include scheduled maintenance (some companies do, some don't)

What are their backup policies, this is an important one. (Do they keep the backups off site and secured)

What security policies would they wish to implement should they get the contract.

How long is the contract.

Whom else do they work for. Do some digging on them as there are a few not-so-good ones out there.

That's a few questions, but if it were my company, I'd really grill them as IT Support is crucial to most companies.
 
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