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IT Support Company - What do I need to ask

1318 Views 2 Replies 3 Participants Last post by  Fred Garvin

Sorry in advance if this is in the wrong group. I could finger out where else to post my question.

I have been asked at work to talk to an IT support company to look after out IT.

We have a mix of WinXP and Win7 PCs and Laptops, a Server 2003 and a few network printers.

Before I start call people, what 5 questions do you think I shoud ask them, to make sure they are capable of doing the job?

Thanks for you're help.
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I'd ask them if they are primarily phone support or do they also offer on-site support.

Are they available 24/7, if not how much per hour is a late night call out charge.

Does the cost of hiring the company include scheduled maintenance (some companies do, some don't)

What are their backup policies, this is an important one. (Do they keep the backups off site and secured)

What security policies would they wish to implement should they get the contract.

How long is the contract.

Whom else do they work for. Do some digging on them as there are a few not-so-good ones out there.

That's a few questions, but if it were my company, I'd really grill them as IT Support is crucial to most companies.
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What you'd ask or who you'd hire would depend on your needs and the size of your company.
1. Make a list of what you actually need IT support for. What are the the typical problems your company runs into? Hardware, software, Windows or industry specific software related? Do you have true servers where you log into a domain?
2. How big is your company: # of users or size of your network. This will determine whether you need a larger support firm, technician, network administrator or something in between.

If you can offer some info to those questions, I could offer some suggestions on what to look for.
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