[chaosconsumes55]

Before I start, I'd like to say that I'm fairly tech-illiterate.

Late monday I noticed I couldn't get online and thought little of it. I checked to make sure I was still connected to my wireless network and I was. So I went downstairs to the main computer to see if I could solve the problem from there. I poked around in the modem and saw that the connection was down. I clicked connect and it timed out. I turned off the modem, waited 30 seconds and turned it back on and tried again - nada.

I got on the phone with Verizon Tech Support and they guided me through the following process:

1) Go into the router from internet explorer
2) Enter the profile editor
3) Click create new connection
4) Setup a new connection with the given password/username
5) Wait a few minutes

Their solution worked...for all of an hour and a half. Since then, the problem has been occurring over and over again roughly between an hour to two hours after going through the above steps. I've made several calls to Verizon, and each time they simply direct me to the above steps. When I tell them I've been through them I get the good old ''just try, it should work.'' In only one case have I gotten a tech support rep who said anything other than that. He eventually started to tell me something along the lines of ''your secondary dns doesn't sound right, I'm gonna put you on hold for a moment.'' About 5 minutes passed and a new tech support rep got on the phone with me. This new person simply gave me the above steps again and nothing has been resolved.

Please, if any of you are familiar with this problem and have any ideas on how to fix it...permanently...I implore you to post.

 

[johnwill]

You will have to resolve this with Verizon, it seems clear that it's a problem with their network.

One solution would be to find an alternative broadband provider.

 

[JamesO]

You did not specify, however, it appears you have Verizon DSL?

What make and model DSL modem do you have?

Some DSL modems allow you to check the signal levels and line statics.

Verizon should also be able to verify the phone line statics remotely from there end. You need to ask them to check the line stats and to see if they can perform a RCL test as well. They should be able to tell if the signal levels are poor.

It sounds like something is causing the DSL link to drop.?

From my experience most DSL problems (90%) are usually with inside house wiring.

Did you add anything new to your phone system just before the problems started? Do you have a hum on the phone line at this time?

Verizon can help if the problem is on their end or you pay for the monthly wire maintenance fee. Reconfiguring the modem is the pre-written script they have the DSL folks spew out. Usually this has nothing to do with the issue.

If you do not pay for the monthly inside wire maintenance are willing to pay Verizon to check your inside house wiring this is an option, but you should think about what may have changed in your house with the phone wiring before you pay Verizon to come and check things out. The Verizon dispatch fee is around $75-$90 as I recall?

JamesO

 

[johnwill]

Purchase a DSL splitter and install it at the telco service entrance. Run a direct line from the DSL port on the splitter directly to the DSL modem. Connect all of the other phone instruments to the telephone output of the DSL splitter. All of the DSL analog side wiring should be CAT3 or better twisted pair from the telco service entrance to the DSL/ADSL modem. You can use one of the twisted pairs in CAT5 cable if you have that on hand.

This is as good as it gets for DSL installations, and will usually solve in-house wiring issues.ing issues.

 

[JamesO]

One trick that seems to mask inside wiring problems with DSL is to use the phone and see if your performance gets better/more stable.

Was working on a DSL problem today and was in the process of the a very SLOW speed test when the phone started to ring. The speed test jumped from about 150 kbps to 1.5 Mbps while the phone was in use!!

After some discussion and some searching, problem was traced to a recently replaced DirecTV box with the internal modem connected to the phone line! Yea there were no filter, but this was also DirecTV box with the 3 prong power cord. DirecTV boxes with the 3 prong power cords cause all sorts of problems, entire different discussion. Usually use a 3 prong to 2 prong adapter to clear up most of the problems with the DirecTV box. Some installers just pull out the ground pin, but I prefer not to do that.

Anyway, so far the most problematic DSL issues I run across are with DirecTV boxes with the internal modem connected and inside wiring problems at wall jacks.

JamesO