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Discussion Starter · #1 ·
Ok, the short version of my story is that my hard drive crashed, and crashed hard. I ended up swapping a new drive into my laptop and rather than deal with the bloated Toshiba recovery disks I opted for a clean install of Windows 7.

My problem is, I can't get my graphics drivers to work properly. I've tried several different methods so far of getting the proper driver and nothing seems to be working.

I started with Toshiba's recommended ATI graphics driver (since AMD states that they don't support Toshiba laptops). That does absolutely nothing (besides being the only place I can get the AMD SMbus driver). Both the video cards continue to appear in my Device Manager as Standard VGA Graphics Adapter (one of which is not active thanks to a Code 10 error). I'm thinking the problem has something to do with the fact that in addition to the A6-4320 APU (w/integrated 6520G graphics) my notebook also has the Radeon HD 6470M discrete graphics card.

So, I found a Catalyst suite that supposedly supports the 6470M and when I try to install that my computer now recognizes one of the two adapters as the 6520G, but continues to ignore the discrete card. Upon reboot the 6520G no longer functions thanks to a Code 43 error. I've already created a post in the Toshiba forums, but that's been silent for days, nobody seems to have any answers for me.

Anyone have an idea what I might be able to try next? If you need more system info let me know and I'll post whatever specs you need.
 

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Have you tried searching the Hardware ID in google?

Open up Computer Management..

Right-click the faulty hardware > Properties > select the 'Details' tab > drop down box and select 'Hardware ID's'

You will see one or more entries, the top one is the one we are interested in. Make note of the sequence from 'VEN' to the digit before the second '&' (just before 'SUBSYS')

E.g. ven_8086&dev_2792

Once Google returns the results you should be able to see who the manufacturer of the driver is and what version of the driver.

Give this a go if you haven't already.
 

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Discussion Starter · #3 ·
Yep, tried that already. That's how I got to the Catalyst Suite that finally showed the integrated card. Still not entirely sure why it showed the integrated card but prevented it from working however.
 
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