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· Registered
1 Posts
Discussion Starter · #1 ·
Ok so for the past 3-4 years my internet has been kicking at the same times daily. It kicks precisely at 2:31 pm / 6:37 pm / 3:10 am every single day, and often sometimes at other times randomly. Those 3 times are guaranteed though. Don't ask why it took me so long, because I can't honestly tell you, but I finally called them to ask what the problem was the other day. Their 24 hour monitoring / testing couldn't figure out the problem, nor could their diagnostic team that came out to my house. I have no idea what the problem could be.
The weird thing is that even when daylight savings occurs, the net still kicks at the same times. Any insight would be greatly appreciated.

List of helpful info:
Was originally Verizon dsl, until purchased by Frontier. ~3 dow .7 up
Router: WESTELL 327W

· TSF Emeritus
8,379 Posts
can we see an ipconfig /all from one of the effected PCs
also a screen shot of the router status page a the time its working and then when it disconnects
what are the status of the lights on the device when it disconnects

what do you have to do to get the internet back ?

ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste
To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here TSG Posting a Screenshot - TSG Library of Knowledge
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