[snarby]

Hi there,

I'm in major need for some suggestions, i have been running my pc with no problems hard wired to my Netgear DG834G.

That was until recently when the connection just dropped, i Reset the router and tried connecting.

The router shows a green light for connected and my network connections show as being connected to the local area connection but i cant view a web page?

I have chk'd diagnostic on the router and it shows connected status and i can see active traffic.

Please throw some ideas at me.

Massive thanks

Snarby

 

[ceri sheeran]

Hi,

Go into the router setup and run the Setup Wizard again.

Type 192.168.0.1

Into your browser address bar and click OK.

Enter the user name and password.

These will be the defailt unless you have changed them

Admin
Password.

hth

Ceri

 

[snarby]

Sorry i didnt make it clear, i have been into the router settings and they are all correct.

The router shows as being online but every time i click IE it says no connection.

 

[Al Frankenstein]

i have been into the router settings and they are all correct.

That means that your computer's NIC is working.

Now try pinging a site, such as cnn.com.

Start > Run > type cmd > click OK > type ping www.cnn.com

See if you get a reply. A successful test would be 4 replies.

 

[dai]

only post one thread on a problem,if it is in the wrong section a mod will be happy to move it for you

 

[snarby]

Sorry Dai,

The ping comes back fine.

any further suggestions?

 

[Al Frankenstein]

Download Firefox and see if you can browse the internet using Firefox.

 

[dai]

http://www.microsoft.com/resources/.../xp/all/proddocs/en-us/ipconfig.mspx?mfr=true

 

[snarby]

Ive tried firefox still doesnt work.

IPconfig show connection is ok?

This is doing my head in?

 

[snarby]

Could it be a virus?

 

[dai]

wait for one of the network people to have a look

 

[Al Frankenstein]

Could it be a virus?

Yes, it could. But there are some other things we can try first.

I would like to see if a power cycle helps the situation - perhaps we should have tried this earlier anyway.

Follow these instructions in the EXACT order:

Turn off your computer.
Unplug your router from it's power source.
Unplug your modem from it's power source. (don't just turn these last two items off, it is better if you remove power from them)

Next,

Plug in the modem and turn it on. Wait one minute.
Plug in the router and turn it on. Wait one minute.
Turn on your computer.

Test. Let us know the results.

 

[snarby]

Hey Frank,

After following your help i managed to get online.

Many thanks

How do i sort this power cycle problem in the future?

 

[Al Frankenstein]

How do i sort this power cycle problem in the future?

Well, I am not sure that I understand your question. But once in a while you may have to go through this power cycle routine. If you find that you have to do this often, then there is an issue that needs tending to. But it is not unusual to have to do it once in a while.

 

[snarby]

well this is the 3rd time in as many days.

Can you suggest any thing to stop me having to unplug again so soon? could it be my hardware?

 

[Al Frankenstein]

Well, it could be the router or the modem. If the modem came from an ISP, contact them for further instructions.

If you care to do some more testing, do this the next time it acts up:

There is a cable that goes between the modem and the router. Unplug it from the router and plug it into the computer directly. See if you can surf. If not, reboot computer only and try again. If you can surf, then the router has an issue. If you cannot surf, turn off computer, turn off modem, turn on modem, turn on computer and see if you can surf. If you can, then the issue is with the modem.

I hope that helps steer you in the right direction.