[Roger M.]

Hi,

I got a serious computer problem. Every time I try to open an Explorer type program, such as My Computer, Control Panel, Internet Explorer, I get an error message. Internet Explorer causes this error, "IEXPLORE has caused an invalid page fault in Kernel32.dll at 0197:bff9dala". My Computer, Control Panel, Windows Explorer cause this error, "EXPLORER has caused a stack fault in Kernel32.dll" I have repaired Internet Explorer, I have deleted the *.pwl files as per the knowledge base bulletin, I have reinstalled Windows. Nothing will fix it. Any suggestions?

Roger

 

[Jason]

Are you running Mcafee?

Have you tried this?
start > run > type SFC

in the box type Kernel32.dll

And try replacing it.

 

[Roger M.]

Invalid Page faults

Yes, I am running Mcafee. No virus was found. I will try the system file checker. Any other ideas?

Roger

 

[garvan]

DO you know about spyware....these little buggers get through to your system and can secretly screw things up using system resources without your knowledge. This is a possible cause of your problem.
Check out this program.. run it and scan the entire system. delete anything it picks up and see how it goes.

Ad-Aware

 

[Pseudocyber]

Delete your swap file and reboot. Should fix your problem.

 

[Roger M.]

Swap file deleting

Hi,

Thanks for the advice to help me fix my system. Could you give me an idea of how to delete the swap file? Thanks,

Roger

 

[Pseudocyber]

If you're using '98 then it should be in C:\windows folder. You will need to reboot in DOS mode. Then type:

C:
cd windows
del win386.swp

The swap file is "virtual memory" and frequently, when it becomes corrupt, it will cause Kernel32.dll errors. Your system will rebuild it when you reboot.

 

[Roger M.]

Windows problems

Hi, I tried deleting the swap file and the problem still exists. I notice one thing, if you start Windows in Safe Mode, then you can access all the programs. I have tried using the standard video driver but it still is broke. This is a weird problem. I can't get any Explorer type program to load. Just gives me those errors. Any other ideas? Thanks for your help,

Roger

 

[Pseudocyber]

Reinstall Windows.

I should work for Microsoft!

 

[Jason]

This page may be helpful. It may not. Check it out.

Also did you try the SFC tool?
start > run > type SFC
in the box type Kernel32.dll

 

[Roger M.]

reinstalling windows

Hi,

I have reinstalled Windows twice already. Still acts up. By the weekend, if I don't resolve it, I think I will save everything important and format the drive. Bet that will get it! Hopefully! I also tried the SFC utility. No problems found. Anything else you can think of?

Thanks,

Roger

 

[Jason]

You said it doesn't act up in safe mode right?

 

[Roger M.]

safe mode

Yes, that is correct. You can access all software in Safe mode.

Roger

 

[Jason]

Ok, lets try this. Try running MSCONFIG and disableing all startup programs. Then restart the computer. It should ask to anyway. And see if you get the same problems.

 

[Roger M.]

startups

I tried that first thing. Nothing is running.

Roger

 

[freight]

restore your registry from backups ages ago. If that doesn't fix it then a full reinstall is looming...:no:

 

[Roger M.]

Fixed!

Hi everyone. Thanks for everyone's input. Ad Aware is the winner. It found 241 pieces of advertising and spyware. One being Gator. I found a Microsoft bulletin that specified that versions of Gator from 2000 have a defect and will cause Invalid Page faults. So, if anyone else is experiencing page faults. Get rid of all the spyware first thing right off. Well, thanks again all. Glad I was able to fix without reinstalling everything.

Roger

 

[garvan]

Glad to help.
Re-installing over a previous doesn't really solve things, reformating is a desperate measure.
Kill all Spyware:guns::guns::ghost: