The internet works on everything except the web browsers on my computer. I have tried IE6/7, firefox, chrome, and opera. I've checked the windows firewall and even tried turning it off. I've ran multiple virus/malware scans to no avail. The browsers work in safe mode, but refuse to work normally. I've tried system restore as well and that hasn't worked either. It's not in offline mode and I've checked all the browser settings and they all seem normal. What else can I check?
Internet working, but not on browsers.
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See if you can ping a website.
Go to Start > Run and type 'cmd' and hit enter.
At the command prompt type ping www.techsupportforum.com
Post your results and we can go from there.
Go to Start > Run and type 'cmd' and hit enter.
At the command prompt type ping www.techsupportforum.com
Post your results and we can go from there.
Hello and Welcome to TSF!
Verify if you have any Proxy Settings, if you do remove it, here's how.
Did you use Malwarebytes to scan for any Spyware/Malware? If you did not, please use Malwarebytes, it's a much stronger Anti-Sypware software.
We'll appreciate an update.
Verify if you have any Proxy Settings, if you do remove it, here's how.
Did you use Malwarebytes to scan for any Spyware/Malware? If you did not, please use Malwarebytes, it's a much stronger Anti-Sypware software.
We'll appreciate an update.
Yeah pinging works, I have checked over the proxy settings and they are all set to the proper settings, and I've tried malwarebytes and the microsoft malicious remover tool as well as a virus scan (all set to full scan). Still doesn't work, this is really stumping me.
It successfully pinged multiple websites. I know the internet is working because I updated Microsoft Security Essentials, and all the other non-browser programs have access to the internet. Also when I boot into safe mode all the browsers work. This makes me think malware, but I've tried multiple malware scanners set to full scan but none have found anything.
This is more of a message for other users reading this post -
Could this guys problem be his MTU settings? I remember I had trouble loading web pages a while back because they got changed somehow, i couldn't load any webpages but could go online with games. I'm not exactly an expert on MTU however so if anyone thinks this could be his problem then you'll have to walk him through it lol
Could this guys problem be his MTU settings? I remember I had trouble loading web pages a while back because they got changed somehow, i couldn't load any webpages but could go online with games. I'm not exactly an expert on MTU however so if anyone thinks this could be his problem then you'll have to walk him through it lol
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15,519 Posts
What message do you get on the page when the browser does not load?
Try to repair winsock and TCP/IP stack.
If you have XP-SP3 or Vista, you should use the built-in repair for the WINSOCK and TCP/IP stack. If you have XP-SP1 or earlier (and any previous version of Windows), you should use the Automated WINSOCK Fix all Windows Versions. I've included all the resets here.
TCP/IP stack repair options for use with Windows XP with SP3.
Start, Run, CMD to open a command prompt:
Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log
Reset WINSOCK entries to installation defaults: netsh winsock reset catalog
Reboot the machine.
TCP/IP stack repair options for use with Windows Vista.
Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.
Reset WINSOCK entries to installation defaults: netsh winsock reset catalog
Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log
Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log
Reboot the machine.
Try to repair winsock and TCP/IP stack.
If you have XP-SP3 or Vista, you should use the built-in repair for the WINSOCK and TCP/IP stack. If you have XP-SP1 or earlier (and any previous version of Windows), you should use the Automated WINSOCK Fix all Windows Versions. I've included all the resets here.
TCP/IP stack repair options for use with Windows XP with SP3.
Start, Run, CMD to open a command prompt:
Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log
Reset WINSOCK entries to installation defaults: netsh winsock reset catalog
Reboot the machine.
TCP/IP stack repair options for use with Windows Vista.
Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.
Reset WINSOCK entries to installation defaults: netsh winsock reset catalog
Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log
Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log
Reboot the machine.
I forgot to mention I tried the winsock repair already, and it didn't work.
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15,519 Posts
That's why its important to make sure you tell us everything you tried so we don't waste our time.
You probably have hosed system files.
Try SFC
Then Repair Install
Then Format and fresh installation
Do you have firewall installed? Disable windows firewall too
Just MSE and malwarebytes currently.
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