Well, if we actually knew something about the environment, perhaps we could supply more useful help.
Please supply the following info, exact make and models of the equipment please.
Name of your ISP (Internet Service Provider).
Make andexact model of the broadband modem.
Make andexact model and hardware version of the router (if a separate unit). Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.
Please give an exact description of your problem symptoms, including the exact text of any error messages.
If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
If there are other computers on the same network, are they experiencing the same issue, or do they function normally?
On any affected computer, I'd also like to see this:
Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:
Type the following commands:
Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
Register at DSLReports and run their Line Quality Tests. It's best to run this test with a direct wired connection to eliminate any wireless issues from the results. It's useful many times to run this test several times, and we'd like to see each of the results. Post the results link from the top of the test display page for each test run here.
The link to post is near the top of the page and looks like:
Note:You will have to enable PING (ICMP) request response either in your router (if you have one), or in your computer's firewall for direct modem connections. This is very important to get the most important part of the test to run.
Please post a screen shot of the WAN configuration page of the router.
To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to TSG, open the full reply window and use the Manage Attachments button to upload it here.
A forum community dedicated to tech experts and enthusiasts. Come join the discussion about articles, computer security, Mac, Microsoft, Linux, hardware, networking, gaming, reviews, accessories, and more!