[Spewasaurus]

Hi. Apologies the long post and any typos, I am trying to do this on my iPhone.

Basically my Internet protection and virus checker expired and all of a sudden my internet slowed down etc. I figured it was because I no longer had a firewall on so j downloaded a free one called comodo.

There was an error installing it. The firewall wasn't installed properly but I then connect to the Internet at all. I googles everywhere because I had trouble removing the dodgy install because I assumed that was what was blocking the Internet. I eventually got rid of it all by deleting registry stuff to do with comodo because the uninstall wasn't working.

I still can't get on the Internet. I tried repairing the connection but get an error about refreshin the ip address.

I really don't know what to do now. I even tried wiping the computer and starting again, but it blue screens when I try and install xp lol.

Any help how to fix this connection problems much appreciated. My Internet works for my box and everyone else in the house just not me

 

[ab0mbs]

So do you have a working version of windows on your computer or did you format it?

 

[Spewasaurus]

Working version

 

[ab0mbs]

Ok at this point since you've gone into the registry and messed with settings and done a lot of different things you may have very well made the problem worse. Try system restoring your system a few days before your anti-virus expired and then from there you can try uninstalling the expired version (or purchasing a new copy) and install a new anti-virus (I'd suggest avast)

 

[Spewasaurus]

Did restore from the 15th which was the earliest I could go back now windows won't load lOl

 

[Spewasaurus]

Can't restore back further than 10 days which isn't enough. The registry stuff I deleted was all to do with comodo that some guide showe me and the Internet was broke before I did this.

Any ideas ?

 

[ab0mbs]

explain doesn't load? like blue screen? or does it just hang on the loading bar

 

[Spewasaurus]

Goes further than the loading bar, gets to where windows is loading and u can see the desktop background, but doesn't load windows up any further

 

[ab0mbs]

if you can only see the desktop and not anything else try this. Hold the windows key then hit R and type in "explorer.exe" without the quotes. Tell me what happens from there and well see where to go

 

[Spewasaurus]

Took 10 mins but windows loaded so least that's fine. Still no Internet though

 

[ab0mbs]

Ok well to fix the problem of windows not loading correctly i believe its being cause by your anti virus. Go to add and remove programs and uninstall any anti-virus, firewalls, spyware etc. after you uninstall all of them restart windows and see if it loads correctly from there.

 

[Spewasaurus]

Deleted it all, windows loads straigt away now so perfect

 

[ab0mbs]

Good. Now is your internet still not working

 

[Spewasaurus]

Nope same as before

 

[ab0mbs]

Do you have a router? If so try bypassing it and connecting your computer directly to your modem

 

[Spewasaurus]

Just have modem u get with sky. Guess it's built in router/modem.

 

[ab0mbs]

Have you tried resetting the modem/router back to factory defaults

 

[Spewasaurus]

Yup!

 

[ab0mbs]

open up device manager (Hold windows key + R and type "devmgmt.msc" without quotes.) and take a screenshot or picture and post it here with the network adapters expanded.

Also copy and paste the output of ipconfig /all from command prompt

 

[2xg]

A detail instruction for ipconfig /all.

Click on Start => run and type the word cmd then press enter. From the black screen or command prompt, type the word ipconfig /all and press enter. Right click on the black screen choose Select All and Paste the results here.