are you talking about when you open an email in outlook that includes pic's embedded in the email it will not load them (saying they are protecting you and to click above to show pictures etc) Mine does that and I just click that and everything works. But sending a an email to her outlook express and you open it and it's a "clickable" link, there is no yellow bar to click or anything that I see, you click the link and nothing happens.
In addition to that, something else I noticed that was strange on her computer, when you open IE, she had Google.com set as her home page and typically the address bar text is highlighted automatically (why, I don't know) but on her's the text is not highlighted.