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Discussion Starter #1
Hello all!
I get an error message when I try to connect.
I send the error message to microsoft, but that is all, please help!
 

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TSF Emeritus
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15,079 Posts
Hello and welcome to TSF :wavey:

Can you please supply a screenshot?

To post a screen shot please follow these steps....

How to take a screen shot.


  • When you get the error.
  • Look on your keyboard and there should be a button (usually in the top right corner) that reads PrtSc, press that button.
** Please Note: If you cant find the button, here is a picture of a basic keyboard, and look at the key with the red squares around it. Click
Here (Click on the Blue link) to view the Picture. **


  • Once the PrtSc button is pressed, Open up Microsoft Paint.
  1. Click Start,
  2. Click Run
  3. Type in MSpaint,
  4. Press Ok.

  • Once Paint is open, On the Menu bar click on Edit
  • Then Paste.
  • Save the file to your computer as a Jpeg image (Mainly so the size is not so big)
On the menu bar click File,
Click Save as..
Next to Save as type click the drop arrow, and choose Jpeg
The click Save.

How to Attach a file to a post

In your nest post click on the little paperclip, as seen in the picture below:


Now you should have a pop up window.
  • Click Browse
  • Find the file click on it, and press Open.
  • Press upload. When the upload is complete you can close the Upload Window, and finish typing your reply, then when done just click Submit reply.
 

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TSF Emeritus
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15,079 Posts
Does it still come up with you do this:

Click Start, All programs, Accessories, System tools and click on Internet Explore (No Addons)
 

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TSF Emeritus
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15,079 Posts
That error is normal, When you are running IE with no addons.

Please do this:


Produce a list of IE add ons


  • Click Here to download StartUplist. Save it to your desktop.
  • Extract the files.
  • You should now have StartupList.exe double click on it.
  • Wait until it is complete.
  • Right click on Browser Helper Objects (BHO), click on Save Node and all sub nodes as.. then when the save box appears type in BHO.txt and click Save.
  • Now right click on ActiveX Objects, click on Save Node and all sub nodes as.. then when the save box appears type in ActiveX Objects.txt and click Save.
  • Then right click on Internet Explore toolbar, click on Save Node and all sub nodes as.. then when the save box appears type in IE toolbars.txt and click Save.
  • Last one, right click on Internet Explore buttons/tools, click on Save Node and all sub nodes as.. then when the save box appears type in IE buttons.txt and click Save.
Open up the folder where Startuplist.exe is stored and locate thes files, please post them in your next reply:
  • BHO.txt
  • ActiveX Objects.txt
  • IE toolbars.txt
  • IE buttons.txt
 

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Discussion Starter #10
OK. Here are the results you requested-

StartupList 2.02 partial report
Root node was 'ActiveX objects (15)'
Full path to root node: This Computer\ActiveX objects (15)

BASEIE40_W2K - {89820200-ECBD-11cf-8B85-00AA005B4383} - C:\WINDOWS\system32\ie4uinit.exe -BaseSettings
BRANDING.CAB - {60B49E34-C7CC-11D0-8953-00A0C90347FF} - RunDLL32 IEDKCS32.DLL,BrandIE4 SIGNUP
BRANDING.CAB - {60B49E34-C7CC-11D0-8953-00A0C90347FF} - RunDLL32 IEDKCS32.DLL,BrandIE4 SIGNUP
DOTNETFRAMEWORKS - {89B4C1CD-B018-4511-B0A1-5476DBF70820} - C:\WINDOWS\system32\Rundll32.exe C:\WINDOWS\system32\mscories.dll,Install
IE4Shell_NT - {89820200-ECBD-11cf-8B85-00AA005B4340} - regsvr32.exe /s /n /i:U shell32.dll
IEACCESS - {26923b43-4d38-484f-9b9e-de460746276c} - C:\WINDOWS\system32\ie4uinit.exe -UserIconConfig
IEUDINIT - {12d0ed0d-0ee0-4f90-8827-78cefb8f4988} - C:\WINDOWS\system32\ieudinit.exe
MailNews - {44BBA840-CC51-11CF-AAFA-00AA00B6015C} - "%ProgramFiles%\Outlook Express\setup50.exe" /APP:OE /CALLER:WINNT /user /install
Messenger - {5945c046-1e7d-11d1-bc44-00c04fd912be} - rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\msmsgs.inf,BLC.QuietInstall.PerUser
Microsoft Windows Media Player - {6BF52A52-394A-11d3-B153-00C04F79FAA6} - rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\wmp11.inf,PerUserStub
NetMeeting - {44BBA842-CC51-11CF-AAFA-00AA00B6015B} - rundll32.exe advpack.dll,LaunchINFSection C:\WINDOWS\INF\msnetmtg.inf,NetMtg.Install.PerUser.NT
OEACCESS - {881dd1c5-3dcf-431b-b061-f3f88e8be88a} - C:\WINDOWS\system32\shmgrate.exe OCInstallUserConfigOE
Theme Component - {2C7339CF-2B09-4501-B3F3-F3508C9228ED} - C:\WINDOWS\system32\regsvr32.exe /s /n /i:/UserInstall C:\WINDOWS\system32\themeui.dll
WAB - {7790769C-0471-11d2-AF11-00C04FA35D02} - "%ProgramFiles%\Outlook Express\setup50.exe" /APP:WAB /CALLER:WINNT /user /install
WMPACCESS - {22d6f312-b0f6-11d0-94ab-0080c74c7e95} - C:\WINDOWS\inf\unregmp2.exe /HideWMP

StartupList 2.02 partial report
Root node was 'Browser Helper Objects (2)'
Full path to root node: This Computer\Browser Helper Objects (2)

Adobe PDF Reader Link Helper = {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} = C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
SSVHelper Class = {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} = C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll

StartupList 2.02 partial report
Root node was 'Internet Explorer buttons/tools (5)'
Full path to root node: This Computer\Internet Explorer buttons/tools (5)

Sun Java Console - {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBC} - C:\Program Files\Java\jre1.6.0_01\bin\npjpi160_01.dll
AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\aim\aim.exe
@btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\IOGEAR\Bluetooth Software\btsendto_ie.htm
@xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

StartupList 2.02 partial report
Root node was 'Internet Explorer toolbars'
Full path to root node: This Computer\Internet Explorer toolbars

* All users (1) *
Adssite Toolbar - {41C29B07-6F91-4966-91BE-2E2841643C83} - C:\Program Files\Adssite Advanced Toolbar\toolbar.dll

* This user *
- WebBrowser (2)
&Address - {01E04581-4EEE-11D0-BFE9-00AA005B4383} - C:\WINDOWS\System32\browseui.dll
&Links - {0E5CBF21-D15F-11D0-8301-00AA005B4383} - C:\WINDOWS\system32\SHELL32.dll
 

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TSF Emeritus
Joined
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15,079 Posts
you have a virus infection.....

I would recommend that you go here; read and follow the instructions very carefully; then, post all the requested logs and information; as instructed, to here. (Just click on the coloured links.)

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.


Good luck :smile:

Please also remember DO NOT post your logs in this thread, please start a new thread here. (Just click on the coloured link.) and post the logs.
 
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