First off let me applolgize for what might turn into a long post... I have read quite a bit on this and other forums, tried a few suggestions, but this is my first post so I want to be thorough enough not to waste anybody's time on here, so thanks in advance, here goes.
I am the "IT guy" (former Novell CNE) at a small manufacturing company in Arizona. We have a static IP LAN of 2 servers, 11 workstations and a few printers, here is an overview of our setup regarding internet connectivity.
ISP- Integra Telecom Bonded DSL (Capable of 24Mbps when working properly)
Modem- Comtrend NexusLink 5631
Router- D-Link EBR-2310 (Gateway for LAN IP's to internet)
Switch/Hub- 3Com Baseline Switch 2226-SFP Plus
Cabling between above devices all new CAT 6e
Building wiring CAT 5 circa 1997
Patch cords to workstations CAT 5 and CAT 5e
Workstations- HP xw and dc series machines, oldest 6yrs old. All run windows XP Pro, have McAfee "Total Protection" virus, spyware and firewall. Firewalls set to untrusted network. All have AdAware free anniversary edition. All have current Windows update, most IE7, two upgraded to IE8. All have MS Office 2003 or 2007 with current updates.
PROBLEM = Sporatic loss of internet connectivity.
When the problem first started occuring (February '09) it appeared that our internet was "slow." So we opted for upgraded service to increase bandwidth. (Our old setup was 640k ADSL on an ActionTec modem.) The problem actually got worse, so I investigated further and my diagnosis it that something inside our LAN is actually choking the router and/or the modem and "hogging" all the bandwidth.
Problem only occurs about 10% of the actual time during the day. At other times the internet works great for the 2-5 people trying to use it at one time. Speedtest.net from any workstation can get a response of 20Mb+ when it is "working."
WHEN IT IS NOT WORKING I have been able to notice the following:
PING's work normally inside the LAN (<1ms response)
PING's to the LAN or WAN side of the modem time out in varying rates from 75 to 100% (This appears as slow or no internet connectivity to the workstations.)
PING's to the DNS server or outside addresses time out 90-100%
The "idiot lights" on both the Modem and Router(Internet side) appear steady green or "maxed out."
Usage statistics logs on the Switch never go above 5%.
I have looked at the error logs on the Switch; most ports having zero or single digit errors or dropped packets.
I have looked at the live connections page on the Router; while the problem is occuring, no one address seems to be having a bunch more connections than any other (some do have 20+ connections at once however.)
For now, I have all ports that lead to workstations limited to 10Mb in the Switch. This seems to have reduced the problem but not totally eliminated it.
I have completely reformatted and reconstructed 3 PCs, which were the only ones that had any viruses detected since 1/1/09. This did not seem to help anything.
Any suggestions would be appreciated.
I do not have a "packet sniffer" nor would I fully understand how to use one.
The integra folks ran every test in the book and pronouced the hardware and software up to their modem as good to go. (Not including our Router or anything on our LAN)
My Switch has a cable test page which shows no errors on the connected wiring throughout the building, and errors on all unconnected ports, is this normal?
Would not a "chattering NIC" show up as tons of packets through the switch for that computer compared to the others?
Again, any suggestions appreciated, thanks for your time.