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internet connection problems

1446 Views 23 Replies 3 Participants Last post by  2xg
Hello, this is my first time posting so i apologize now if i make a mistake. Alright my problem is one of the computers in my house is having significant internet problems. My setup is this: one computer is connected to an airport extreme router, this computer's internet works fine. I also have 2 laptops who are hooked up to the wireless connection and work fine. However my pc which has xp sp3 with a d-link air adapter doesn't. When i start-up the computer the internet is fine and if all i do is browse the web it usually stays fine, however if I play a game or stream a video it almost immediately disconnects. After which i cant repair the connection because i cant detect, the only cure so far is to restart the computer. I should say now i have already disabled the power-save feature but the problem persists. Any help would be greatly appreciated.

I'm not sure if this is relevant but recently my video card burned out, i got a new one and it works fine but i thought I'd mention it. As well recently my mcafee subscription expired, I now have security essentials and malwarebytes, both of which say I'm clean. Again any help would be greatly appreciated.
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Hello and Welcome to TSF!

From your problematic computer pls. try removing all wireless profiles stored in your computer and re-connect to your home wireless network, make sure that you have the correct encryption needed if your wireless is secured. Here's how.
Thanks for the quick reply, I deleted all the profiles then connected to the network, however the same thing happened, I disconnected and couldn't detect any signal, I'm starting to think my adapter is dead, it is pretty old.
Alright, let's try something else. How about uninstalling/reinstalling your Wireless Network Adapter? Here's a full guide.
Alright so i uninstalled it and reinstalled it and nothing's changed however I wasn't sure if I was supposed to remover just the antenna or something more so maybe i did it wrong.

@saniya do you mean pc? or did u post on wrong thread, will this still work work for me?
I the exact name is "D-Link Air DWL-520 Wireless PCI Adapter(rev.E)" so i assume card but i am kind of new at this
Let's not change your DNS Addresses yet to Public DNS's, we'll troubleshoot more.

From your wireless computer pls. run Xirrus Wi-Fi Inspector
Here's a more detail guide => Double click on the xirrus icon on your desktop of if you have one running in a corner, just click on it. Tap the Printscreen key on your keyboard, open up Paint then choose Edit from the Menu and select Paste, then SAVE it. Upload and attached it here, click on Go Advanced and locate Manage Attachments Tab and attached the file.

Also, did you uninstall your expired McAfee software completely using the McAfee Removal Tool?
alright i attached 2 files, one named normal for when the internet is working ( when comp is idle/ browsing) one named bad when internet isn't working.

I have unistalled it at all because even though i couldn't scan i thought i should keep it for the firewall, should i uninstall
No files attached.
alright i attached 2 files, one named normal for when the internet is working ( when comp is idle/ browsing) one named bad when internet isn't working.
Please use the Removal tool and uninstall it completely.
I have unistalled it at all because even though i couldn't scan i thought i should keep it for the firewall, should i uninstall
alright my bad apparently it wont let me attach paint doc so i put it in word the top one is the normal bottom is the bad. u should be able to make the pics bigger if not just tell me and ill fix it


Good enough....change the Channel to 1.

I would also update your router's firmware to the latest, download it from the manufacturer's site.
Sorry I'm so computer illiterate, but how do i do that? Is there a switch on the router itself, or is do i type in the ip into the adress bar or something?
No problem...what's the exact Make and Model or your Router? Yes, you'll open up a browser and type the Router's IP then type in your Username and Password.
You may acquire the most recent firmware from this site. You should know the LogIn to your router to get in to the Control Panel or Config page so that you may install the latest firmware afte downloading.

Do you have a mixed MAC/Windows O/S's in your home network?
Sry it took me a while been out of town, as to the firmware mine has already been upgraded to the latest
Yes the router is on a mac computer and the problem is occurring on a pc but i dont think the problem has anyhing to do w/ that because i have a pc laptop that works fine
BTW when i type in the ip address do i type in 10.0.01 or something else? Again sry i took me so long to respond
No problem...we're still here.

Can you pls. provide an ipconfig /all info of your computer? Here's the guide:
Click on Start => run and type cmd and press enter. From the command prompt screen, type the word ipconfig /all and press enter. Right click on the black screen choose Select All and Paste the results here.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Aaron>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : michael-5e1ff05
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . :

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : ALi PCI Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-0D-87-72-99-DF

Ethernet adapter Wireless Network Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : D-Link Air DWL-520 Wireless PCI Adap
Physical Address. . . . . . . . . : 00-0D-88-56-66-E0
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . :
DNS Servers . . . . . . . . . . . :
Lease Obtained. . . . . . . . . . : Friday, July 30, 2010 2:27:28 PM
Lease Expires . . . . . . . . . . : Friday, July 30, 2010 6:27:28 PM

C:\Documents and Settings\Aaron>
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You're absolutely correct, I just want to make sure that's the correct IP address. Open up a browser and type then press enter.
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